Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

SARAH WILLIS

FRIENDSVILLE,US
SARAH WILLIS

Summary

Dynamic and adaptable professional with expertise in marketing, planning, counseling, outdoor recreation, teaching, and customer service. Skilled in developing engaging strategies, coordinating projects, and fostering meaningful connections with diverse audiences. Adept at remote collaboration, problem-solving, and creating impactful experiences in both digital and in-person environments. Passionate about delivering high-quality service, enhancing brand engagement, and driving success through creativity and strategic thinking. Seeking a remote position that leverages my versatile skill set to make a lasting impact.

Overview

7
years of professional experience

Work History

Younglife

Younglife Leader
01.2021 - Current

Job overview

  • Guided high school-aged women through educational and personal development processes.
  • Generated detailed lesson plans every two weeks.
  • Supervised groups during weekend camping trips in diverse American locations.
  • Served as a positive role model for students by consistently demonstrating integrity, kindness, humility, and perseverance in daily interactions.
  • Established strong relationships with students by creating a welcoming and supportive environment.
  • Assisted fellow Young Life Leaders in designing comprehensive lesson plans for weekly meetings, resulting in improved group dynamics and increased participation.
  • Evaluated program effectiveness by gathering feedback from both students and volunteer leaders, implementing changes based on recommendations as needed.
  • Developed strategic partnerships with local businesses that provided financial support or donated resources for various Young Life functions throughout the year.

Lee University Therapy Clinic

Marriage and Family Therapist Under Supervision
01.2024 - 05.2024

Job overview

  • Cultivated trust and communication with clients.
  • Provided treatment for individuals with mental health conditions.
  • Maintained accurate medical records database.
  • Conduct intake process for new clients.
  • Developed personalized treatment goals for clients, regularly monitoring progress towards achievement.
  • Maintained accurate client records while adhering to confidentiality guidelines set forth by HIPAA regulations.
  • Evaluated program effectiveness by tracking client outcomes and implementing improvements based on data-driven insights.

T.J. Maxx

Customer Experience Coordinator
01.2020 - 08.2023

Job overview

  • Manage operations of cashiers and personnel.
  • Participate in conference calls to elevate the customer experience
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.

Trinity United Methodist Church

Student Ministry Pastor
01.2023 - 07.2023

Job overview


  • Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
  • Provided spiritual care through visitation, counseling, and prayer.
  • Strengthened relationships between families by initiating regular events and workshops catered to their needs.
  • Led programs such as worship, study, fellowship, and service opportunities.
  • Attracted new members to the congregation through effective marketing strategies such as social media campaigns, website updates, and targeted outreach efforts.
  • Championed diversity within the church body by promoting inclusivity across all aspects of ministry life.

Stand Out For Good Inc

Customer Service Representative
11.2023 - 08.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Maryville Solution LLC

Receptionist/ Marketing Manager
01.2018 - 03.2025

Job overview

  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
  • Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
  • Evaluated existing technology infrastructure regularly, investing in upgrades when necessary to support continued business expansion efforts seamlessly.
  • Enhanced small business efficiency by implementing optimized operational processes and procedures.
  • Provided exceptional leadership by managing a team of employees dedicated to delivering outstanding customer experiences and driving business growth objectives effectively.

Education

Lee University
Cleveland, Tennessee

MASTERS OF SCIENCE from MARRIAGE AND FAMILY THERAPY, Adolescent Therapy, Sex Therapy

University Overview

  • 4.0 GPA
  • Ranked in Top 5% of class

Georgia Southern University
Statesboro, Georgia

BACHELOR OF SCIENCE from PSYCHOLOGY
05.2023

University Overview

  • Dean's List: 5 semesters
  • GPA: 3.74

Skills

  • Counseling
  • Lesson Planning
  • Event Organization
  • Client Rapport
  • Diagnosis
  • Record Keeping
  • Customer Service
  • Leadership
  • Communication
  • Stress Management
  • Microsoft Office
  • Google Workshop
  • Youth mentorship
  • Small group facilitation
  • Building relationships
  • Creativity and innovation
  • Fundraising
  • Outdoor adventure skills
  • First aid and safety
  • Cultural awareness
  • Budgeting and finance
  • Fundraising expertise
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication
  • Organizational skills
  • Certified in CPR/AED
  • Microsoft office
  • Documentation skills
  • Self motivation
  • Interpersonal skills
  • Conflict resolution
  • Goal setting
  • Risk assessment
  • Professionalism
  • Policy understanding
  • Confidentiality practices
  • Community service programs

Additional Information

Marriage and Family Therapist Under Supervision, Lee University Therapy Clinic, Cleveland, TN, 01/01/24 - 05/31/24, Student Ministry Pastor, Trinity United Methodist Church, Savannah, GA, 01/01/23 - 07/31/23, Customer Experience Coordinator, T.J. Maxx, Maryville, TN, 01/01/20 - 08/31/23, Younglife Leader, Statesboro, GA, Cleveland, TN, 01/01/21 - Present, Counsel high school aged women, Prepare bi-weekly lesson plans, Lead weekend trips to camps across America

Timeline

Marriage and Family Therapist Under Supervision

Lee University Therapy Clinic
01.2024 - 05.2024

Customer Service Representative

Stand Out For Good Inc
11.2023 - 08.2024

Student Ministry Pastor

Trinity United Methodist Church
01.2023 - 07.2023

Younglife Leader

Younglife
01.2021 - Current

Customer Experience Coordinator

T.J. Maxx
01.2020 - 08.2023

Receptionist/ Marketing Manager

Maryville Solution LLC
01.2018 - 03.2025

Georgia Southern University

BACHELOR OF SCIENCE from PSYCHOLOGY

Lee University

MASTERS OF SCIENCE from MARRIAGE AND FAMILY THERAPY, Adolescent Therapy, Sex Therapy

Similar Profiles

CREATE PROFILE
SARAH WILLIS