Sarah Willson
Torrance,CA
Summary
With a proven track record at Medrx Infusion Clinical Pharmacy, I excel in collections and customer service, reducing delinquency rates significantly. My strong communication skills and professionalism enhance team performance and efficiency. Skilled in account review and new hire training, I am committed to continual improvement and achieving financial objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collections Anaylist II
Medrx Infusion Clinical Pharmacy
10.2021 - Current
- Reduced delinquency rates by consistently monitoring and analyzing patient accounts.
- Improved collections efficiency with timely follow-ups on overdue invoices.
- Trained new employees on best practices in collections techniques and procedures, enhancing overall team performance.
- Responded to patient inquiries and provided detailed account information.
- Maintained accurate records of patient accounts, payments and payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted patients to discuss past-due accounts.
- Contacted Insurance Companies about reimbursements and claims for Out-of-Network provider.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Entered details and notes into system for interdepartmental access and review.
- Collected patient copay on past due accounts.
- Contact with patient's regarding EOB's and reimbursements
Call Center Representative
R1 RCM
03.2021 - 07.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Set up payment plans and extract bills from collections agencies
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Intake Pharmacy Technician
Prime Therapeutics LLC
12.2020 - 03.2021
- Resolved third-party billing, computer system and customer service issues.
- Ran various test claims.
- Notated issues with claims and solved issues related to denials.
- Helped create the notes for training.
Front End
Sam's Club
08.2019 - 11.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Gathered shopping baskets and carts and relocated to designated areas.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Monitored customers for signs of security concerns and escalated issues to management.
Flow Team Member
Target
03.2019 - 08.2019
- Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
- Unloaded freight upon arrival in warehouse, stocking all items in proper locations.
- Unloaded packages from incoming trucks to inspect contents.
- Ensured adherence to safety regulations and guidelines, minimizing workplace accidents and maintaining a secure environment for employees and customers.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Stocked shelves to match planogram images and instructions.
Fresh CAP 2
Walmart
11.2018 - 02.2019
- Boosted sales through effective merchandising, strategic product placement, and compelling in-store displays.
- Enhanced team efficiency by streamlining processes and implementing new inventory management techniques.
- Reduced shrinkage with vigilant loss prevention strategies and thorough investigation of discrepancies.
- Conducted regular audits on inventory accuracy, minimizing discrepancies between system records and physical stock levels.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Trained new team members on proper and safe use of tools and equipment.
- Properly unload truck and move pallet's to correct locations.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
Sales Teammate
Target
07.2017 - 11.2018
- Boosted sales revenue by developing and implementing effective sales strategies.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
Temp Worker
Health Care Partners Medical Group
06.2016 - 04.2017
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Helped maintain accurate production record by documenting run totals and materials used.
- Imputed claim information into computer programs.
Medical Biller
Integrated Physical Medicine
03.2016 - 05.2016
- Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Adhered to established standards to safeguard patients' health information.
- Assist with making appointments.
- Scan all documents into patient electronic files and paper files.
- Call patients/mail patient bills.
- Consolidate patient files to find real balance
- Verify insurance for new and existing patients.
- Assist with phone calls as needed.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
Education
AA Medical Specialties - Medical Specialties
Independence University
Salt Lake City, UT05.2020
Medical Billing And Insurance Coding -
UEI College - Gardena
Gardena, CA2016
Certification - Medical Front Office
Souther California Regional Occupational Center
Torrance, CA2013
High School Diploma -
North Torrance High School
Torrance, CA06.2009
Skills
- Strong Communication Skills
- Professionalism and Ethics
- Organizational abilities
- Active listening abilities
- Conflict resolution techniques
- Problem-solving capabilities
- Call center experience
- Sales experience
- Outbound Calling
- Collections
- Account Review
- New Hire Training
Certification
- CPR/AED Certification
- First Aid Certification
- CPhT
Timeline
Collections Anaylist II
Medrx Infusion Clinical Pharmacy
10.2021 - Current
Call Center Representative
R1 RCM
03.2021 - 07.2021
Intake Pharmacy Technician
Prime Therapeutics LLC
12.2020 - 03.2021
Front End
Sam's Club
08.2019 - 11.2020
Flow Team Member
Target
03.2019 - 08.2019
Fresh CAP 2
Walmart
11.2018 - 02.2019
Sales Teammate
Target
07.2017 - 11.2018
Temp Worker
Health Care Partners Medical Group
06.2016 - 04.2017
Medical Biller
Integrated Physical Medicine
03.2016 - 05.2016
AA Medical Specialties - Medical Specialties
Independence University
Medical Billing And Insurance Coding -
UEI College - Gardena
Certification - Medical Front Office
Souther California Regional Occupational Center
High School Diploma -
North Torrance High School
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