Sarah Wilson
White Hall,AR
Summary
Analytical and detail-oriented quality professional with a Bachelor of Science in Business Administration and extensive experience in data analysis, supply chain operations, quality management systems, and business administration. Certified Lean Six Sigma Yellow Belt with proven expertise in managing controlled documents, implementing quality processes, and utilizing data to drive decision-making and operational improvements. Skilled in ISO 9001:2015 standards, corrective and preventive actions (CAPA), and risk management. Adept at collaborating with cross-functional teams to enhance customer satisfaction and streamline operations. Seeking to leverage analytical skills and business acumen to contribute to a dynamic team as a Quality Data Analyst.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Materials Coordinator/Document Control Coordinator/Corrective & Preventative Action Administrator/QAIII
Lennox International
02.2023 - Current
- Managed controlled documents systematically according to ISO 9001:2015 standards
- Performed administrative duties for the CAPA process
- Developed and maintained resources for order processing, management, and reporting
- Implemented Commercial Quality Gratis Policy lean process to streamline quality order fulfillment utilizing excess inventory and reducing waste
- Conducted data processing, cleansing, and reporting to identifying and providing visibility to quality-related issues in the field
- Coordinated with internal and external departments to ensure procurement process compliance
- Reported quality issues and defect trends to management
- Assisted field team members and end users with quality-related inquiries.
Calibration Technician, QAII
Lennox International
07.2021 - 02.2022
- Managed information systems to maintain compliance with ISO and NIST standards
- Communicated with vendors regarding inventory needs and negotiated prices
- Processed supply requests and placed orders per procedures.
Quality Wall, QA I
Lennox International
05.2021 - 07.2021
- Inspected commercial HVAC products and reported defects
- Collaborated with production staff to correct and prevent defects.
Customer Service Leader
KMAC Enterprises
03.2019 - 08.2019
- Trained and mentored new team members
- Resolved customer service issues and provided updates to customers.
Operations Management Specialist
UPS Customer Center
01.2016 - 07.2018
- Supported business growth through strategic planning and process development
- Recruited, hired, and trained personnel, establishing key internal functions.
Parts Sales Manager
AutoZone
04.2015 - 04.2016
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO10.2022
Skills
- Data Analysis & Reporting
- Business Systems & Documentation Control
- Process Engineering & Implementation
- ISO 9001:2015 Standards
- Corrective and Preventive Action (CAPA)
- Risk Management & Cost-Benefit Analysis
- SAP Navigation
- Microsoft Office Suite
- Critical Thinking & Problem Resolution
- Collaborative Problem-Solving
- Customer Experience Control
- Management Reporting
Certification
Lean Six Sigma Yellow Belt
Affiliations
- The Council for Six Sigma
- Project Management Institute
- American Management Association
Languages
Italian
Limited Working
Spanish
Limited Working
Software
SAP
PIRL
Defect Analysis
UPS Worldwide
Lennox Reporting Services
Microsoft Office Suite
Google Analytics
Power BI
Timeline
Quality Materials Coordinator/Document Control Coordinator/Corrective & Preventative Action Administrator/QAIII
Lennox International
02.2023 - Current
Calibration Technician, QAII
Lennox International
07.2021 - 02.2022
Quality Wall, QA I
Lennox International
05.2021 - 07.2021
Customer Service Leader
KMAC Enterprises
03.2019 - 08.2019
Operations Management Specialist
UPS Customer Center
01.2016 - 07.2018
Parts Sales Manager
AutoZone
04.2015 - 04.2016
Bachelor of Science - Business Administration
Colorado Technical University
Lean Six Sigma Yellow Belt
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