Sarah Wilson
Mill City,OR
Summary
Diligent with exceptional Client service experience that is seeking new opportunities. Proficient in managing office tasks, coordinating schedules, and supporting team operations. Demonstrated ability to handle multiple responsibilities with efficiency and accuracy and boost performance. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. I have a clear understanding of compliance, regulations, and training in medical records from my education. Proficient in using independent decision-making skills and sound judgment to impact company success positively. I am Motivated to learn, grow, and excel. Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Consultant
Rodan & Fields LLC
Mill City, OR
01.2018 - 04.2020
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Authored detailed work plans to meet business priorities and deadlines.
- Tracked costs and expenses to compare with original budget and identify failure points.
- Conducted meetings with clients to determine project intent, requirements, and budgets.
- Took detailed notes and kept records of program and performance progress, education initiatives, and leadership.
- Leveraged on-site observation and personal interviews to identify teams and individual strengths.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plan to address areas in need of improvement.
- Tracked detailed hours and expenses for each project with 100% accuracy rate.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Customer Service Representative
Circle K Corp.
Mill City, OR
08.2011 - 06.2012
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Leveraged sales expertise to promote sales and capitalize on upsell opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Managed customer relations and customer service through daily communication and interaction.
- Organized, arranged and tidied work space to make resources and products easy to locate.
- Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided back up for customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 20%.
Production Line Worker
Jeld-Wen Holding Inc.
Stayton, OR
04.2006 - 09.2008
- Worked closely with others in team-oriented settings to maintain line productivity.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Documented production information via daily system logs and discussed non-conformance issues with management.
- Generated daily reports covering details about data, system operation and error monitoring.
- Contributed to team success by completing jobs quickly and accurately.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
- Organized work to meet demanding production goals with 100% success rate.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
Veterinary Technician Assistant
Redmond Veterinary Clinic
Redmond, OR
03.2007 - 01.2008
- Administered care and medications to animals in treatment on a regular, scheduled basis and documented any changes in condition.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
- Processed new patients and updated client records with key information using charting systems, windows, and POS systems.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Advised farm owners on sanitary measures, feeding and general care to promote health of animals.
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Assisted veterinarian with wound treatment, administration of vaccines and operations.
- Processed new patients and updated client records with key information using IntraVet software.
Care Manager
Touched By Angels Home Health
Klamath Falls, OR
05.2004 - 11.2006
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Consulted with health care team to assess cases and enhance care.
- Worked with providers to define quality metrics and outcome reporting process.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Gathered dietary information to help patients achieve nutritional objectives and support wellness goals.
- Increased patient satisfaction scores by 90% within 30 days.
Education
MEDICAL RECORDS CERTIFICATE (UNDERGRADUATE) - Medical Records
University Of Phoenix
Tempe, AZ09.2020
High School Diploma -
Klamath Union High School
Klamath Falls, OR03.2005
Skills
- Medical Records Management
- Payment Collection
- Paperwork Processing
- Records Management
- Medical Billing And Coding
- Filing Systems Expertise
- Medical Transcription
- Medical Terminology Understanding
- Medical Office Administration
- Staff Education And Training
- EMR / EHR
- Billing Oversight
- Payment collection
- Filing systems expertise
- Client Relations
- Insurance Knowledge
- Written and verbal communication
- Staff education and training
- Medical Records Review
- Account management
- Computer proficiency
- Type 45 Wpm
Certification
National healthcareer Association, Certified Billing and Coding Specialist (CBCS) Certification #X7Z3K9N3
Timeline
Consultant
Rodan & Fields LLC
01.2018 - 04.2020
Customer Service Representative
Circle K Corp.
08.2011 - 06.2012
Veterinary Technician Assistant
Redmond Veterinary Clinic
03.2007 - 01.2008
Production Line Worker
Jeld-Wen Holding Inc.
04.2006 - 09.2008
Care Manager
Touched By Angels Home Health
05.2004 - 11.2006
MEDICAL RECORDS CERTIFICATE (UNDERGRADUATE) - Medical Records
University Of Phoenix
High School Diploma -
Klamath Union High School
National healthcareer Association, Certified Billing and Coding Specialist (CBCS) Certification #X7Z3K9N3
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