Sarah Wilson
Arkport,NY
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and human resource coordination. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, contract management and human resources. Recognized for exemplary customer service and team collaboration.
Overview
20
20
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
05.2024 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Verified and updated clinical records.
- Interviewed patients to verify and update clinical and demographic records.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Oriented and trained new staff on proper procedures and policies.
- Run daily reports to promote efficiency and accountability.
Business Manager/Human Resource Manager
B &D Stoves, Inc
12.2019 - 04.2024
- Communicated client priorities, delivering presence and business objectives.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Defined accountabilities and established performance objectives and metrics to execute strategy.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Used variety of software packages to support sales functions.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Supervised order fulfillment and inventory management services to ease operations.
- Performed book keeping duties, preparing and sending financial statements or bills.
- Executed all payroll activities including submission of payroll tax forms and payments.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Human Resource Assistant
Arnot Ogden Medical Center
11.2018 - 12.2019
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Aided staff with employee performance review paperwork and documentation.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Rehabilitation Assistant
Arnot Ogden Medical Center
07.2018 - 11.2018
- Verified documentation compliance in accordance with established best practices.
- Processed billing documents and daily reports to support administrative procedures.
- Removed and replaced treatment room linens to maintain cleanliness and sanitation standards.
- Compiled intake forms, insurance cards and liability waivers before new patient appointments.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
- Took calls and scheduled appointments for patients.
- Utilized computer system to update records with insurance cards, credit card numbers and personal information.
- Adhered to HIPPA requirements to safeguard patient confidentiality.
Medical Secretary
University Eye Specialists
01.2018 - 07.2018
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Compiled physical and digital documents, charts and reports.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Assistant Manager
Kay Jewelers
03.2015 - 12.2017
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Manage and oversee entire Repair department including but not limited to heirloom jewelry, watches, custom pieces, trades and foreign merchandise.
Custodial Services Supervisor
SKJ Facilities Management
08.2014 - 01.2017
- Assigned job duties and monitored performance against objectives.
- Implemented standardized purchasing practices in line with department targets.
- Maintained required records of work hours, budgets and payrolls.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Established and enforced safety protocols and guidelines for staff.
- Trained and mentored new staff on cleaning and safety protocols.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Shift Leader
Dunkin Donuts
03.2012 - 03.2015
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Educated customers about offerings, promotions and pricing to boost sales.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Managed daily workflow and scheduled staff for adequate coverage.
- Identified needs of customers promptly and efficiently.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Cashier
Wegmans Food and Pharmacy
04.2005 - 05.2015
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH04-2023
Skills
- Business Development
- Staff Training
- Analytical Thinking
- Documentation and Reporting
- Verbal and Written Communication
- Business Administration
- Medical Terminology
- Customer Service
- Payroll administration
- Company organization
- Benefits administration
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
05.2024 - Current
Business Manager/Human Resource Manager
B &D Stoves, Inc
12.2019 - 04.2024
Human Resource Assistant
Arnot Ogden Medical Center
11.2018 - 12.2019
Rehabilitation Assistant
Arnot Ogden Medical Center
07.2018 - 11.2018
Medical Secretary
University Eye Specialists
01.2018 - 07.2018
Assistant Manager
Kay Jewelers
03.2015 - 12.2017
Custodial Services Supervisor
SKJ Facilities Management
08.2014 - 01.2017
Shift Leader
Dunkin Donuts
03.2012 - 03.2015
Cashier
Wegmans Food and Pharmacy
04.2005 - 05.2015
Associate of Science - Business Administration
Southern New Hampshire University
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