Sarah Wilson

All tasks were performed for the Hotel Operation and the Home Owners Association.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Managed bi-annual owner meetings and monthly HOA Board Meetings.

• Managed journal entries, collection efforts, reconciliations, and payroll processing.
• Managed banking reconciliations and monthly balance sheet statements.
• Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
• Completed bi-weekly payroll for company employees.
• Developed and implemented various procedures to improve accounting process.
• Generated monthly and quarterly financial statements for executive review.
• Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
• Collaborated with other departments to achieve accurate and prompt financial reporting.

• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Maintained accounting records utilizing in-house and client systems.
• Input high volume of monthly invoices with consistent accuracy.
• Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.

• Maintained confidentiality of children, family information and staff.
• Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
• Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
• Maintained detailed records of each infant''s progress, identifying areas for improvement and adjusting lesson plans accordingly.
• Developed strong relationships with parents, providing frequent updates on their child''s progress and addressing any concerns or questions promptly.
• Boosted motor skill development with daily physical activities tailored to individual abilities and needs.

• I started a dog walking and pet sitting business, managing 20-25 clients, tracking and billing my accounts receivable, ensuring professional and timely communication leading up to visits and after, maintaining a detailed schedule, and analyzing business trends.

• Overseeing the operations of Front Desk/Night Audit, Jr. Bell Staff, and all Housekeeping positions. Analyzing and forecasting staffing needs based on occupancy and hotel operations. Submitting proposed budgets for labor and expenses for the upcoming year, coding, maintaining a record of all invoices in the monthly running budget, and accounting for any variances large or small from the budget. Implementing and tracking housekeeping productivity reports and standards, building relationships with vendors, and maintaining hotel standards. Reviewing guest receipts, group bills and 3rd party reservations to ensure accuracy.

• Overseeing the operation of the Front Desk & Bell/Valet. Managing the employee incentives for HHonors membership and working to drive enrollments. Assisting with continued training with hotel standards, policies, and Forbes standards and expectations. New hire training and continued training for all members of our team. Ensuring accuracy regarding guest billing, and reservation elements.

• Taking leads and directing to the appropriate sales manager; assisting to prepare contracts, and managing the distribution of completed contracts to the parties involved. Maintaining communication between multiple departments regarding group arrival/departure times, changes in meeting times and or menus and any planned transportation off site. Working with group leaders to input and manage group rooming lists and corrections as needed.

• While upholding the standards of the Hilton brand and Forbes, I assisted guests with arrival and departure. I worked with multiple departments and helped track and manage the owner's stay program. I assisted in resolving guest complaints and ensured any issues were resolved quickly and to the guest's satisfaction.