Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Wilson

Park City

Summary

General Manager at YOTELPAD Park City with a strong background in operations management and strategic planning. Achieved a 10% increase in the Rental Management program through effective client relationship management. Demonstrated leadership in team development and customer engagement, successfully implementing cost-saving initiatives and improving guest satisfaction.

Overview

11
11
years of professional experience

Work History

General Manager

YOTELPAD Park City
01.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations on behalf of the Hotel Operations and the Homeowner Association.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. After restructuring the staffing model, I created a training program, employee appreciation events and worked to build a cohesive team.
  • Cultivated strong relationships with clients, vendors, owners and partners to ensure long-term success and loyalty.
  • Worked to grow the Rental Management program by 10% over the last year while building the trust of Unit Owners.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service. By restructuring the operational team to have less top end management and more guest facing staff we were able to build a better guest experience while also allowing for seasonal staff reductions. This allowed us to cut $500k over 2 years.
  • Coordinated efforts to drive revenue generation through sales initiatives and marketing strategies. Ensuring a coordinated effort between the revenue management and marketing.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully. To help drive summer occupancy I created a monthly rental option for our fully equipped units. This channel has had a 400% increase in room nights YOY.

Accounting Manager

YOTELPAD Park City
09.2022 - 01.2024
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately on behalf of the Hotel Operation and Homeowners Association.
  • Completed bi-weekly payroll for company employees.
  • Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
  • Managed successful audits by collaborating effectively with internal and external auditors.
  • Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
  • Created new avenues of revenue generation by making the Rooms and Property Operations Department. Opening hotel services to non-managed unit owners to provide Housekeeping and Maintenance services at a premium.
  • Played key role in strategic decision-making, offering financial analysis that supported major company initiatives. Provided suggestions for cost saving with labor and outside services elimination that saw a 100k savings to the bottom line.
  • Managed the collection and processing of the HOA dues and fees assessed to owners. Coordinating with past due owners to collect fees.
  • Implemented Labor tracking tools to help department leaders effectively schedule within budget standards and current forecasts.

Accounts Payable Clerk

YOTELPAD Park City
08.2022 - 10.2022
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.

Rooms Manager

Park City Peaks Hotel
10.2017 - 03.2021
  • Collaborated with sales and marketing teams to create enticing room promotions and packages for guests.
  • Maintained up-to-date knowledge of industry trends, incorporating best practices into daily operations when applicable.
  • Streamlined room inspection processes for improved housekeeping and overall cleanliness. This improved our cleaning scores by .75.
  • Coordinated with other hotel departments to ensure seamless guest experiences during their stay. This allowed us to bring our trip advisor rating from bottom 30 in Park City to top 10 over 3 years.
  • Monitored staff performance, providing coaching and feedback for continuous improvement.
  • Ensured compliance with safety regulations by conducting regular audits of rooms and common areas within the property.
  • Assessed training needs of the team, developing targeted programs for skill enhancement and career growth opportunities.
  • Worked with team members to improve housekeeping productivity through new processes and tools. Cutting down the clean time by 10min per checkout.

Assistant Front Office Manager

Waldorf Astoria Park City
10.2016 - 10.2017
  • Assisted in the recruitment process for front office staff and Bell Valet, ensuring a strong team of well-trained employees. Working with a team of 20 people.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department. Completing Monthly audits for the front desk staff to ensure appropriate balances.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement. Worked on team incentives to motivate the team.
  • Managed room inventory to optimize revenue opportunities during high-demand periods. Managing a room rotation and balancing the house with interconnecting rooms.
  • Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
  • Let team incentives to increase HHonors enrollment, achieving an award form Hilton for the largest growth in enrollment for the property.
  • Worked with other departments to elevate the guest experience and honor the Hilton and Forbes standards.
  • Assisted the team to cover when guest value was high by jumping on the front desk, moving vehicles on the front drive or helping guests with activity planning.

Sales Assistant

Waldorf Astoria Park City
04.2016 - 10.2016
  • Reviewed sales leads and directed them to the appropriate Sales Manager.
  • Assisting to write group sales contracts, sending to customers, and communicating finalized contracts across all departments.
  • Created standardized emails to effectively and efficiently get needed information to all departments that allowed for easy reading.
  • Managed all calls coming into the Sales Department and transferred to one of 5 sales manager. Coordinated communication with the other department leaders.
  • Managed Group Block builds in the Property Management system and the entry of group rooming lists.
  • Coordinated the delivery of VIP amenities and was the on-site liaison for VIP clients.

Guest Service Agent

Waldorf Astoria Park City
12.2014 - 04.2016
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

Education

Bachelor of Science - Accounting

Western Governors University
Salt Lake City, UT
01-2026

High School Diploma -

Snohomish High School
Snohomish, WA
06.2007

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • P&L management
  • Strategic planning
  • Customer relations
  • Training and development

Timeline

General Manager

YOTELPAD Park City
01.2024 - Current

Accounting Manager

YOTELPAD Park City
09.2022 - 01.2024

Accounts Payable Clerk

YOTELPAD Park City
08.2022 - 10.2022

Rooms Manager

Park City Peaks Hotel
10.2017 - 03.2021

Assistant Front Office Manager

Waldorf Astoria Park City
10.2016 - 10.2017

Sales Assistant

Waldorf Astoria Park City
04.2016 - 10.2016

Guest Service Agent

Waldorf Astoria Park City
12.2014 - 04.2016

Bachelor of Science - Accounting

Western Governors University

High School Diploma -

Snohomish High School

Similar Profiles

CREATE PROFILE