Sarah Winn
Springtown,TX
Summary
Well-qualified Chief Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems, TSS and TPP software. Highly collaborative individual that works well under pressure. Driven Chief Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
North Transcon East Chief Dispatcher
BNSF Railway
04.2022 - Current
- Communicated with many different work groups throughout BNSF and foreign lines to coordinate timely routes, managing work orders and execute parking and holding plans to move traffic across the division in a safe and effective manner.
- Direct a team of dispatchers by providing them information needed in real time, handling service interruptions, working with yard personnel, field employees, foreign lines, work groups and upper management to funnel information appropriately to make our division run smoothly and effectively.
- Manage conflict resolutions with dispatchers, field employees, foreign lines and yard personnel to encourage professional relationships and promote respect.
- Train and provide guidance to new team members to apply best practices and comply with protocols and regulations. Formulate training materials to provide information in a clear and concise way to promote excellence in our division.
- Tracked priority train progress to identify possible delays and provide real-time updates to leadership.
- Planned, organized, and managed work of dispatchers in the division to accomplish consistent work within organizational standards. Provide operational testing and feedback to align our processes and to ensure our team is cohesive and putting safety first.
- Facilitated communication between dispatchers, yard personnel, foreign lines, management and field personnel to answer questions and/or resolve concerns.
PNW Dispatcher
BNSF Railway
01.2019 - 04.2022
- Maintained professional relationship with fellow dispatchers, yard personnel, management and foreign line operators to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked work event, fuel management and train delays to identify possible delays and provide real-time updates to all necessary staff.
- Directed dispatching, routing, and tracking of BNSF and foreign traffic on current and surrounding territories.
- Minimized cost of operations by optimizing routes to priority traffic, watching hours of service and managing work and fuel events to limit delays, dogcatch crews and main line track hindrance.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to yard and terminal needs.
Customer Service & Consumer Products Rep.
BCBSKS
04.2016 - 10.2018
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Maintained detailed records of customer information and policy sales.
- Generated sales by recommending policies and add-ons.
- Connected with prospective clients to set appointments.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Attended industry conferences to stay informed of latest products and trends.
Education
Associate of Arts - Sociology
Washburn University of Topeka
Topeka, KS06.2015
Bachelor of Arts - Mass Communications
Washburn University of Topeka
Topeka, KS05.2015
Skills
- Effective Communication
- Operations Management
- Improving Operations
- Route Planning and Adjustment
- Service Planning
- Resource Coordination
- Dispatch Operations
- Team Guidance and Direction
Accomplishments
- Achieved Exceeds PMP rating in 2022 by auditing CP billing with accuracy and efficiency saving the company thousands of dollars in frivolous delay billing.
- Rated Far Exceeds at mid-year PMP 2023 for additional audits of CP billing, creating training materials for future NTC Chiefs and applying for MBA programs to further education.
Timeline
North Transcon East Chief Dispatcher
BNSF Railway
04.2022 - Current
PNW Dispatcher
BNSF Railway
01.2019 - 04.2022
Customer Service & Consumer Products Rep.
BCBSKS
04.2016 - 10.2018
Associate of Arts - Sociology
Washburn University of Topeka
Bachelor of Arts - Mass Communications
Washburn University of Topeka
Similar Profiles
Manasa IllaManasa Illa
Senior Data Analyst at BNSF RailwaySenior Data Analyst at BNSF Railway
Jeremy Van HeerdeJeremy Van Heerde
Division Trainmaster at BNSF RailwayDivision Trainmaster at BNSF Railway
Kirk HarrisKirk Harris
Special Agent at BNSF RailwaySpecial Agent at BNSF Railway
Kris TorenKris Toren
Foreman at BNSF RailwayForeman at BNSF Railway
Michelle AlveyMichelle Alvey
Tax Expert Lead at Intuit Inc.Tax Expert Lead at Intuit Inc.