Sarah Winnett
Retail Sales/Customer Service
Tacoma,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Garden/Nursery Sales Associate
Mclendon Hardware
02.2022 - Current
- Assisted customers with plant selection and offered plant care information to improve customer shopping experience.
- Organized plant inventories on nursery premises to facilitate easy product selection and purchase.
- Watered plants daily and removed substandard foliage to maintain plants in saleable condition.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
Supplements Department Head
Marlene's Market & Deli
07.2019 - 10.2021
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep on-track with projected profit margin goals.
- Served needs of 50+ customers per day as head of skilled Supplements Sales team.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Customer Service Supervisor
Marlene's Market & Deli
11.2014 - 07.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Maintained knowledge of all departments to deliver customer service throughout the store.
Education
Ayurvedic Yoga Specialist
Himalayan Institute
Honesdale, PA10.2021
Ayurvedic Practitioner Training
New World Ayurveda
Gorham, ME06.2020
Associate of Arts - Liberal Arts And General Studies
Ohlone College
Fremont, CA06.1988
Timeline
Garden/Nursery Sales Associate
Mclendon Hardware
02.2022 - Current
Supplements Department Head
Marlene's Market & Deli
07.2019 - 10.2021
Customer Service Supervisor
Marlene's Market & Deli
11.2014 - 07.2019
Ayurvedic Yoga Specialist
Himalayan Institute
Ayurvedic Practitioner Training
New World Ayurveda
Associate of Arts - Liberal Arts And General Studies
Ohlone College
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