Sarah Wolfgang
Hertford,NC
Summary
Dynamic individual with hands-on experience in social work and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
Work History
Volunteer Crisis Counselor
Crisis Lifeline
01.2023 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Collaborated with multidisciplinary teams to create comprehensive care plans, addressing clients'' mental health, social, and emotional needs.
Director of Social Services/Discharge Planning
Chesapeake Health and Rehabilitation Center
05.2023 - 05.2024
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Collaborated with department managers to correct and improve services.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Led performance improvement projects based on QAPI efforts.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
Social Worker II
Camden County Department of Social Services
10.2022 - 05.2023
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
Social Work Intern
Brian Center Health and Rehabilitation
08.2021 - 05.2022
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Collaborated with multidisciplinary teams to optimize client care and improve overall wellbeing.
- Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
Volunteer Engagement Intern
Special Olympics of North Carolina
05.2021 - 08.2021
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Education
Bachelor of Social Work - Social Work
Elizabeth City State University
Elizabeth City, NC05.2022
Bachelor of Science - Equine Science
Stephens College
Columbia, MO05.2011
Skills
- Patient Advocacy
- Written and verbal communication
- Community Outreach
- Problem-Solving
- Effective Communication
- Active Listening
- Adaptability and Flexibility
- Certified in CPR/AED
Timeline
Director of Social Services/Discharge Planning
Chesapeake Health and Rehabilitation Center
05.2023 - 05.2024
Volunteer Crisis Counselor
Crisis Lifeline
01.2023 - Current
Social Worker II
Camden County Department of Social Services
10.2022 - 05.2023
Social Work Intern
Brian Center Health and Rehabilitation
08.2021 - 05.2022
Volunteer Engagement Intern
Special Olympics of North Carolina
05.2021 - 08.2021
Bachelor of Social Work - Social Work
Elizabeth City State University
Bachelor of Science - Equine Science
Stephens College
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