Sarah Wooster
Kalamazoo,MI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Procurement Specialist
Single Source Procurement
Kalamazoo, Michigan
01.2024 - Current
- Reviewed and updated suppliers' information such as contact details, payment terms, and performance ratings.
- Monitored stock levels and identified purchasing needs.
- Conducted research to identify new potential suppliers based on quality, price, availability, reliability and serviceability criteria.
- Evaluated supplier quotations to determine best value for money products or services.
- Prepared Requests For Proposals to solicit bids from vendors.
- Maintained records of purchases, pricing, and other important data in company databases.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Reviewed requisition orders, verifying terminology and specifications for accuracy.
- Discussed defects and delivery problems with suppliers to negotiate refunds.
- Tracked orders and confirmed system lead times, delivery dates and costs.
- Prepared and processed purchase orders for supplies, equipment and services.
- Evaluated and researched suppliers and processed orders for purchases through new contracts and competitive bids.
- Reviewed and approved vendor invoices.
- Added new vendors and products into system and keyed in special shipping codes when needed.
- Investigated and analyzed client complaints to identify and resolve issues.
- Traced missing material and shipments through vendor and customer communications.
Customer Service Representative
Adhesive Templates
Portage , Michigan
06.2021 - 07.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Customer Service Representative
Stewart Sutherland
Vicksburg, Michigan
08.2017 - 08.2020
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
High School Diploma -
Otsego High School
Otsego, MI05-1995
Skills
- Effective Communication
- Telephone and email etiquette
- Purchasing
- Vendor Relations
- Data Entry
- Attention to Detail
- Professionalism
- Continuous Improvement
Timeline
Procurement Specialist
Single Source Procurement
01.2024 - Current
Customer Service Representative
Adhesive Templates
06.2021 - 07.2024
Customer Service Representative
Stewart Sutherland
08.2017 - 08.2020
High School Diploma -
Otsego High School
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