Sarah Worthy
Lincoln,DE
Summary
Proven Supervisor with a track record of enhancing team productivity and customer satisfaction at Big O's Cleaning. Expert in staff management and process optimization, I've led initiatives that significantly improved operational efficiency. Skilled in training and mentoring, my leadership fosters a culture of excellence and achievement, ensuring project goals are surpassed with outstanding results. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
Work History
Supervisor
Big O's Cleaning
03.2016 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Boosted team performance by developing customer service training materials and conducting service training.
Cleaning Supervisor
Worthy's Enterprise
01.2018 - 01.2020
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
Education
Palm Beach Gardens High School Adult Education Center
Palm Beach Gardens, FL03.2002
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Discipline
- Processes and procedures
- Schedule development
- Analytical Thinking
- Project Planning
- Contract Management
Timeline
Cleaning Supervisor
Worthy's Enterprise
01.2018 - 01.2020
Supervisor
Big O's Cleaning
03.2016 - 03.2022
Palm Beach Gardens High School Adult Education Center
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