Sarah Wright
West Seneca,NY
Summary
Dynamic customer service professional with a strong work ethic and proven expertise in hospitality, honed at Omega Deli. Recognized for enhancing customer satisfaction through personalized service and maintaining cleanliness. Skilled in order accuracy and cash handling, contributing to efficient operations and a welcoming environment.
Overview
25
25
years of professional experience
Work History
Deli Clerk
Omega Deli
02.2022 - 01.2025
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
Deli Clerk
Wegmans Supermarket
01.2020 - 03.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Customer Service Representative
Orchard Park Veterinary Medical Center
08.2009 - 05.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Pet Care Associate
PetSmart
06.2000 - 09.2007
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
Education
High School Diploma - General Studies
Mount Mercy Academy
Buffalo, NY06.1999
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Hospitality service expertise
- Order taking accuracy
- Cash handling proficiency
Timeline
Deli Clerk
Omega Deli
02.2022 - 01.2025
Deli Clerk
Wegmans Supermarket
01.2020 - 03.2020
Customer Service Representative
Orchard Park Veterinary Medical Center
08.2009 - 05.2010
Pet Care Associate
PetSmart
06.2000 - 09.2007
High School Diploma - General Studies
Mount Mercy Academy
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