Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Wright

Spring,TX

Summary

Dynamic Patient Accounting Manager with a proven track record, excelling in reducing accounts receivable and enhancing patient assistance strategies. Proficient in Microsoft Excel and adept at training teams, I leverage strong communication skills to drive operational efficiency and improve client satisfaction. Versatile professional adept in financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive, and diligent.

Overview

14
14
years of professional experience

Work History

Patient Accounting Manager

VERSA SOLUTIONS, INC
12.2021 - 07.2025
  • Reviewed patient accounts for 11 to 20 dental clients, verifying balances and state statutes on collections.
  • Managed all incoming and outgoing calls, contacting patients with outstanding balances.
  • Transitioned to Patient Accounting Lead, advising offices on reducing overall accounts receivable (A/R).
  • Oversaw and managed all accounts receivable over 90 days old.
  • Prepared and sent statements to patients regarding outstanding balances.
  • Initiated collections process for patients when necessary.
  • Facilitated meetings with office representatives to enhance patient assistance strategies.
  • Scheduled and trained new clients for seamless onboarding into patient accounting services.

Office Manager/Insurance Verifier

NORTH CYPRESS DENTAL
Cypress, USA
07.2020 - 01.2022
  • Verified insurance eligibility and benefit information through decision-making skills and research, which required outbound phone calls to insurance companies, or advanced use of online insurance portals.
  • Scheduled patients for the multi-physician establishment.
  • Managed accounts payable for the office, patient accounts, and statements.
  • Created patient accounts.
  • Interviewed and hired employees.
  • Completed payroll for permanent and temporary employees.
  • Trained new hires in software, customer service, office procedures, data entry, and dental emergency cases.
  • I ordered supplies, oversaw inventory, and ordered staff uniforms and scrubs.
  • Aid team members with knowledge of patients.
  • Requested information from other doctors' offices for both dental records and a request for medical clearance for any medical procedures.
  • Sustained an environment up to code with HIPAA and OSHA regulations.

Clinical Notification Assistant

PREVENTICE SOLUTIONS
Houston, USA
11.2018 - 07.2020
  • Reviewed EKG’s and contacted patients to verify symptoms, activity level, and location.
  • Managed a high volume of outbound calls for critical, serious, and stable patients.
  • Reviewed and responded to copious incoming emails.
  • Verified implanted cardiac devices with patients that could potentially interfere with EKG reports.
  • Trained new hires in software, customer service, office procedures, data entry, and medical emergency cases.
  • Aided supervisors and team members with knowledge of patient status and forwarded emergency medical calls.
  • Forwarded reports and queued patient files for ordering physicians to review regarding ability to contact patient and acuity of recordings.
  • Facilitated and maintained verbal and written communication with team members.

Data Entry Specialist, Call Center Representative

AKIN MEARS, GP
Houston, USA
07.2014 - 11.2015
  • Managed a high volume of intake calls, emails, and voicemails from potential and current clients, approximately 125-175 per day, involving highly trained customer service.
  • Aided attorneys by integration and organization of confidential medical records and other client data.
  • Electronically consolidated numerous legal documents and expedited document access for attorneys.
  • Highly efficient in clerical work and receptionist duties.
  • Entered data for client files for visual contact by employees of Akin Mears.
  • Supervised data entry and trained team members in phone courtesy and office procedures.
  • Provided trainer evaluations for Docket Managers and team leaders.
  • Scheduled attorney phone calls for clients based on availability of team members and client satisfaction.
  • Highest ranking customer service in the office per CEO, Mark Sammons.
  • Facilitated and maintained communication with current and potential Pelvic Mesh clients, as well as other personal injury clients.

Office Assistant

MICHAEL J. MORRIS DENTISTRY
Spring, USA
09.2011 - 10.2013
  • Scheduled/coordinated appointments for the doctors and dental hygienists in a demanding environment.
  • Assisted in shipping and receiving.
  • Highly efficient in clerical work and receptionist duties, as well as excellent customer service.
  • Physically consolidated numerous medical records and handled medical documents with care and responsibility.
  • Functioned with team members and patients in both a professional and personable manner.
  • Sterilized equipment to the satisfaction of OSHA.

Education

Associates of Science - Healthcare Management

Ultimate Medical Academy
07-2019

High School -

Klein High School
01.2013

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Fuse
  • Adobe Reader
  • Online Help Desk Tickets
  • Open Dental
  • RingCentral
  • Oryx
  • HiveDesk
  • Eaglesoft
  • Dentrix Ascend
  • AVERAGE WPM: >80 WPM

References

References available upon request.

Timeline

Patient Accounting Manager

VERSA SOLUTIONS, INC
12.2021 - 07.2025

Office Manager/Insurance Verifier

NORTH CYPRESS DENTAL
07.2020 - 01.2022

Clinical Notification Assistant

PREVENTICE SOLUTIONS
11.2018 - 07.2020

Data Entry Specialist, Call Center Representative

AKIN MEARS, GP
07.2014 - 11.2015

Office Assistant

MICHAEL J. MORRIS DENTISTRY
09.2011 - 10.2013

Associates of Science - Healthcare Management

Ultimate Medical Academy

High School -

Klein High School

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