Sarah Yearly
Medford,NJ
Summary
Dynamic and results-driven sales associate with a proven track record at Garage, excelling in customer service and product recommendations. Known for fostering positive customer experiences and effectively managing transactions. Adept at multitasking and collaborating with team members to ensure operational excellence, consistently enhancing customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Sales Associate
Garage
08.2021 - 02.2025
- Assisted customers in identifying their preferences and specific needs regarding store merchandise.
- I would greet customers in a welcoming manner ensuring that they feel as though they can ask either I or another employee for help on selecting and suggesting options suitable for them.
- I made sure to always be knowledgeable about what products were on the sales floor to make certain I was able to answer any customer's questions or concerns regarding the store's merchandise.
- Having knowledge of our clothes allowed me to help customers choose plenty of different outfits for various types of occasions.
- Making the customer leaving confident and happy with their purchase.
- My duties were to ensure a consistent line was moving to avoid crowd forming, servicing the customer and verifying the nightly gross was balanced.
- Since our store was very busy it taught me how to work diligently in a fast pace work environment.
- While maintaining a positive attitude and working as a team, every customer was guaranteed to feel satisfied with their experience leaving our store
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
Customer Service Agent
Merit Insurance agency
01.2021 - 06.2023
- My duties included facilitating initial calls and triaging the customers' concerns and questions- most of which included insurance payments and validating whether they were up to date
- Working with the computer system to upkeep and organize the call transfers, customer information and trouble call details for updating the insurance agents for further assistance
- I had been responsible for handling printing jobs for contracts and organizing them for my supervisor as well as sending out the advertisements and mailers to potential and existing customers
Customer Associate
Paradise Golf driving range
10.2019 - 12.2020
- Maintained operational standards across multiple sections.
- Secured financial processes each night.
- Ensured cleanliness and organization of venues to enhance customer satisfaction throughout operational periods.
- Demonstrated use of products when necessary to ensure customer understanding of proper usage.
- Greeted customers upon arrival and provided assistance with inquiries.
- Tracked customer orders from start to finish using company software programs.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Processed returns and exchanges according to established guidelines.
- Oversaw warranty counseling process to manage expense controls.
Education
Degree - in progress
Emerging Photographer
03.2025
Highschool Diploma -
Shawnee highschool
06.2021
Skills
- Customer Service
- Product and Service Sales
- Answering Customer Questions
- Excellent People Skills
- Verbal Communication
- Critical thinking skills
- Flexibility
- Teamwork and Collaboration
- Product Recommendations
- Credit and Cash Transactions
- Multitasking Strengths
- Creativity
Timeline
Sales Associate
Garage
08.2021 - 02.2025
Customer Service Agent
Merit Insurance agency
01.2021 - 06.2023
Customer Associate
Paradise Golf driving range
10.2019 - 12.2020
Degree - in progress
Emerging Photographer
Highschool Diploma -
Shawnee highschool
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