Summary
Overview
Work History
Education
Skills
References
Timeline
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Sarah Yeary

Dayton,Ohio

Summary

With 18 years of customer service experience, I am exceptional when it comes to communicating and producing customer satisfaction. I always strive to learn more about my industry and ways I can improve myself, as well as the business. My strongest skill is building relationships and that is my main passion in life. I pride myself on being someone who genuinely cares for others.

Overview

6
6
years of professional experience

Work History

Regional Account Manager

Legrand
Dayton, OH
10.2024 - Current
  • Coordinated virtual product demonstrations with technical sales engineers and clients, ensuring seamless communication and understanding of product features.
  • Manage a portfolio of over 3,600 accounts, developing and executing strategic plans to drive growth within the territory.
  • Conducted outbound calls to promote new products and special offers, driving customer engagement, and sales.
  • Developed and nurtured relationships with smaller accounts to drive increased sales volume and encourage multi-brand purchasing.
  • Maintain and expand the sales pipeline across seven states in the South territory, using Salesforce to track and manage opportunities.

Inside Account Manager

Legrand
Dayton, Ohio
10.2023 - 10.2024
  • Maintain and grow pipelines for several Territory Sales Managers responsible for hundreds of accounts and millions of dollars in revenue
  • Established relationships with key accounts in the region through meetings and phone calls.
  • Identified opportunities for cross-selling and up-selling within existing customer base.
  • Conducted weekly meetings with sales team members to discuss progress and challenges.
  • Targeted smaller accounts to build them into larger ones with special care
  • Responded promptly to customer complaints and researched new ways to improve customer experience

Inside Account Representative

Legrand
Dayton, OH
05.2022 - 10.2023
  • Fostering relationships with customers to expand sales and retain business.
  • Leveraged salesforce to manage sales activities and track sales performance.
  • Managing projects with the inside and outside teams to make sure large orders go out properly
  • Providing white glove experience so the customer has a small business feel and proactively anticipating customers' needs
  • Having open communication with IAM/TSMs/Etc to best assist our customers
  • Pulling open order reports to review and suggest solutions

Customer Care Specialist

Legrand
Dayton, OH
05.2021 - 05.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Developed process documentation and shared with the team to ensure consistency and improve workflow efficiency
  • Proficient usage of SAP including Order Entry, Changes, Tracking, Invoices, Shipping, etc
  • Streamlined operational efficiencies by managing accounts and processing system orders and cancellations.

Insurance Sales Agent

Ted Todd Insurance
Estero, Florida
12.2020 - 05.2021
  • Analyzed customer needs and provided best options, upselling products and services.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
  • Maintained close relationships with other departments to make sure all of the clients needs were met
  • Pursued continued professional development through insurance workshops, course and webinars.

Insurance Sales Agent

State Farm
Dayton, Ohio
08.2018 - 11.2020
  • Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Attended continuing education courses to maintain insurance license.
  • Operated in fast-paced and driven sales environment.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.

Education

Some College (No Degree) - Film And Video Production

University Of Toledo
Toledo, OH

Butler High School
Vandalia, OH

Skills

  • Salesforce, CRM
  • Microsoft Word
  • PowerPoint
  • Excel
  • Problem Solving
  • Team training and development
  • Client retention
  • Relationship Development
  • Sales Pipeline Management

References

Kristy McKibben, Sales Manager - Legrand - 734.497.3371

Luiza Mota, Project Manager - Legrand - 937.239.5827

Kalee Luke, Vertical Account Consultant - Legrand - 615.524.1797

Josh Anderson, Tech Support Manager - Legrand - 513.417.3091

Timeline

Regional Account Manager

Legrand
10.2024 - Current

Inside Account Manager

Legrand
10.2023 - 10.2024

Inside Account Representative

Legrand
05.2022 - 10.2023

Customer Care Specialist

Legrand
05.2021 - 05.2022

Insurance Sales Agent

Ted Todd Insurance
12.2020 - 05.2021

Insurance Sales Agent

State Farm
08.2018 - 11.2020

Some College (No Degree) - Film And Video Production

University Of Toledo

Butler High School

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Sarah Yeary