Sarah Yoho
Niles,MI
Summary
Dynamic Sales Manager and Bookkeeper with a proven track record at Yoho's Treasure Market, excelling in customer service and inventory management. A self-starter and team leader, I enhanced vendor relations and streamlined accounting processes, ensuring accuracy and efficiency across multiple businesses. Committed to fostering strong client relationships and driving business growth.
Overview
27
27
years of professional experience
Work History
Sales Manager and Bookkeeper
Yoho's Treasure Market
08.2024 - Current
- My job is multi faceted within the company. I regularly engage with our vendors as well as our customers to ensure superior customer service and satisfaction to help maintain a thriving business.
- I lead a team as well as maintain the accounting for the vendors as well as the owners of the store.
- I also perform HR duties such as payroll and maintaining sales tax payments when they are due.
- A key part of my job is ensuring accuracy across every department from the cash register to the accounting software.
- I am an expert in customer and vendor relations and truly enjoy getting to know the people I associate with.
- There are a total of 5 businesses under one roof and I maintain the books for all of them with excellence
Sales Manager and Bookkeeper
Bills Appliances
09.2020 - 03.2025
- For my job I was responsible for customer service in sales, assisting customers with credit applications, maintaining warranty records as well as book keeping behind the scenes.
- Analyzed sales data to identify trends and adjust tactics for improved performance.
- Established strong relationships with key clients, enhancing retention rates and loyalty.
- Monitored inventory levels to ensure product availability aligned with customer demand.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Owner Sarah's Poodle Skirt Palace
Self Employed
08.2008 - 09.2020
- As a business owner you become the jack of all trades so to speak. I created costumes for my clients but also maintained every aspect of the business myself.
- I kept my own financial records, created marketing strategies, developed new produts and grew my business from the ground up!
- Established business operations and streamlined workflow processes to enhance efficiency.
- Developed and implemented marketing strategies to increase customer engagement and sales.
- Managed financial transactions, budgeting, and expense tracking to maintain profitability.
- Cultivated relationships with suppliers and vendors to secure competitive pricing and quality materials.
- Oversaw inventory management systems, ensuring optimal stock levels for business continuity.
- Evaluated operational practices, identifying areas for improvement and implementing effective solutions.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Customer Service Manager
Wal-Mart Supercenter
01.1999 - 08.2008
- Across my career with Walmart I had my hands across just about every department. From cashiering to layaway to customer service to management I was a self starter and self taught.
- Led customer service team to enhance service quality and operational efficiency.
- Developed training programs for staff to improve product knowledge and customer interaction skills.
- Implemented strategies to resolve customer complaints, fostering positive relationships and loyalty.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Oversaw inventory management processes, ensuring product availability aligns with customer demand.
- Conducted regular performance evaluations, providing mentorship to enhance team development and engagement.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
High School Diploma -
Edwardsburg High School
Edwardsburg, MI05-1997
Skills
- Bookkeeping
- Customer service
- Inventory management
- Self Starter
- Team leader
- Verbal and written communication
Timeline
Sales Manager and Bookkeeper
Yoho's Treasure Market
08.2024 - Current
Sales Manager and Bookkeeper
Bills Appliances
09.2020 - 03.2025
Owner Sarah's Poodle Skirt Palace
Self Employed
08.2008 - 09.2020
Customer Service Manager
Wal-Mart Supercenter
01.1999 - 08.2008
High School Diploma -
Edwardsburg High School