- Volunteering for community initiatives to give back to local communities and make a positive impact
- Fundraising Events
- Music & Concert-going
- Cleaning & Organizing
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Astrology
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Watching Movies and TV Shows
Sarah Young
Boylston,MA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Dans Rockin Cafe. Knowledgeable with solid background in talent acquisition and event coordination. Skilled in staff training, POS system operation, and maintaining high standards of cleanliness and organization. Excelled in teamwork and effective communication, significantly improving service delivery and operational efficiency. Demonstrated ability to resolve customer issues professionally, ensuring repeat business and a positive brand image.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Manager / Key Holder
Dans Rockin Cafe
12.2023 - 08.2024
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Talent Buyer
Off The Rails
08.2022 - 09.2023
- Contributed to collaborative team efforts, offering valuable insights and expertise in talent acquisition and event management.
- Enhanced brand reputation through careful selection of high-quality acts aligned with company values and targeted audiences.
- Collaborated with marketing teams to develop promotional campaigns that increased ticket sales and overall event attendance.
- Negotiated contracts for optimal financial results, while maintaining strong relationships with agents and managers.
Waitress
Off The Rails
02.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier / Farm Hand / Crew Kitchen Staff Member
Tougas Family Farm
06.2019 - 11.2021
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Education
High School Diploma -
Tahanto Regional
Boylston, MASkills
- Customer Service
- Cleanliness and Organization
- Health and Safety Compliance
- Staff Training and Development
- POS System Operation
- Sales and Marketing
- Managing Reservations and Large Parties
- Effective Communication
- Calm and Pleasant Demeanor
- Teamwork and Collaboration
Accomplishments
Captain Of Varsity Felid Hockey
Sportsmanship Award
Class Officer (Vice President) (4 years)
Publicity Coordinator (Student Council) (4 years)
Athletic Directors Award (Assistant Athletic Director)
Certification
CPR Certified
Serve Safe Certified
Tips Certification
Interests
Timeline
Barista Manager / Key Holder
Dans Rockin Cafe
12.2023 - 08.2024
Waitress
Off The Rails
02.2023 - 06.2024
Talent Buyer
Off The Rails
08.2022 - 09.2023
Cashier / Farm Hand / Crew Kitchen Staff Member
Tougas Family Farm
06.2019 - 11.2021
CPR Certified
Serve Safe Certified
Tips Certification
High School Diploma -
Tahanto Regional
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