Sarah Young
Orlando
Summary
Offering positive, driven attitude and strong desire to learn and develop in sales environment. Brings ability to quickly grasp membership sales concepts and apply effective communication and persuasion techniques. Ready to use and develop skills in customer engagement and sales strategies in Membership Sales role.
Overview
21
21
years of professional experience
Work History
Self-hire/Direct Care
Onondaga County Living
02.2020 - 10.2020
- Direct Care
- Catheter Care
- Meal preparation, individual outings, and working on personal goals for each day
Direct Care Professional
ARC Syracuse NY
07.2019 - 06.2020
- Direct Care for Adults in a Dayhab setting
- Meal preparation, group and individual activities
- Outings and working on personal goals for each day
Direct Care Professional
OPWDD Syracuse NY
06.2017 - 07.2019
- Under supervision I provided support and services which involved advocating, encouraging and guiding individuals in maintaining their personal goals for each day, dining, lift and transfers, living skills, medication, and assisting with personal care
- Advocating for individuals at doctors appointments, meetings, and community outings
Customer Service
Wellpoint
07.2007 - 06.2008
- Created new processes and systems for increasing customer service satisfaction
- Medical coding, Claims, Eligibility, medicare part a and b
Sales Associate
Sally's Beauty Supply
01.2000 - 12.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Helped customers complete purchases, locate items, and join reward programs.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
Education
High school Diploma -
Fowler High School
Skills
- Direct Care Professional
- Charting patient care tasks
- In-home patient care
- Meal preparation
- Hygiene assistance
- Behavior documentation
- Coordination with Doctors
- Coordination with Family
- Direct care and supervision
- Intellectual disabilities care
- CPR certification
- Non Violent Personal Crisis Intervention (NVPCI)
- Handle with Care intervention
- SCIP training
- Medicine administration
- CPR/AED
- Driving certification
- Medication certification
- Health certification
- Nutrition and food service certification
- First Aid certification
- Crisis intervention certification
- Self defense certification
- Promote 1&2 certification
- Typing (45 wpm)
- Excel
- Word
- PowerPoint
- Filing
- Medical Coding
- Claims processing
- Eligibility determination
- Part A and B knowledge
- Initiative and Self-motivation
- Stress tolerance
- Member assistance
- Patience and empathy
- Punctuality and attendance
- Quick learner
- Customer service
- Active listening
- Flexible schedule
- Issue resolution
- Customer service expertise
- Relationship building
Key Qualifications
- Over 3 years experience as a Direct Care Professional
- Able to Demonstrate proper charting patient care tasks
- Provide in-home patient care, meal preparation and hygiene for individuals with disabilities, Document all behaviors and coordinate with Doctors and Family.
- Provide direct care and supervision with adults with intellectual disabilities.
- Completed and received CPR certification
- Trained in (NVPCI) Non Violent Personal Crisis intervention, Handle with Care intervention and certified CPR
- Trained in SCIP, Medicine administration, CPR/AED and successful completion of Driving certification course.
- Certified with Medication, Health, Nutrition and food service, First Aid, CPR and recipient rights
- Certified in Crisis intervention and self defense
- Certified Promote 1&2
- Type 45wpm, Excel, word, powerpoint, and filing
- Medical Coding, Claims, Eligibility, Part A and B
Timeline
Self-hire/Direct Care
Onondaga County Living
02.2020 - 10.2020
Direct Care Professional
ARC Syracuse NY
07.2019 - 06.2020
Direct Care Professional
OPWDD Syracuse NY
06.2017 - 07.2019
Customer Service
Wellpoint
07.2007 - 06.2008
Sales Associate
Sally's Beauty Supply
01.2000 - 12.2004
High school Diploma -
Fowler High School
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