Sarah Youssef
Longs,SC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Operations and Certification Specialist
National Grants Management Association
10.2023 - Current
- Assisting candidates with the certification application and renewal processes.
- Collaborating with the Operations and Certification Manager to distribute and collect renewal invoices.
- Ensuring certification data is accurate and up-to-date in coordination with the Operations and Certification Manager.
- Providing support to the CGMS Certification Council as needed.
- Promptly responds to customer inquiries via phone and email, providing information on NGMA programs and assisting with payments, invoices, and other related requests.
- Demonstrates the ability to troubleshoot issues, manage systems and data, and recommend effective solutions.
- Handles the processing of membership applications, renewal payments, and invoices.
- Oversee pre-registration and on-site registration for NGMA's Annual Grants Training (AGT) and other in-person events.
- Collaborates with the Database Management Specialist to ensure the accuracy of customer data and accounting reports.
Realtor
BG Coastal Real Estate Company, LLC
01.2022 - Current
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Maintained current and accurate CRM database of prospective customers.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
Administrative Assistant for State Government Affairs
National Association of Professional Employer Organizations
04.2015 - 07.2021
- Serve as first point of contact for inquiries regarding membership fees, benefits, and services.
- Assist in handling inquiries regarding the renewal of individual and corporate memberships.
- Provide event registration support, both on-site and off-site.
- Manage implementation of new database developments.
- Schedule all meetings and travel for the CEO.
- Prepare online evaluation forms for events and compile resulting responses.
- In charge of addressing and collecting unpaid invoices.
- Coordinate sponsor materials for events and conferences.
- Assist with sending out mass email communications.
- Ensure accurate record keeping in database.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Opening and distribution of mail.
- Oversees reporting and follow-up communications with non-renewing members.
Administrative Assistant
Council Landscape Architectural Registration Board
09.2012 - 05.2015
- Acted as the main point of contact for all incoming general information call.
- Arranging travel and accommodations for the director.
- Created bulk confirmation and monthly reminder emails.
- Supports candidates through the certification application and renewal processes.
- Processed new and existing membership applications and certification applications
- Offers support to the Certification Council as needed.
- Provided accounting support to include payment processing
- Sort and distributed incoming mail to staff within the organization and dispatch outgoing mail.
- Tasked with ensuring the precision of record-keeping within the association's database.
- Showcase proficiency in problem-solving, system and data management, and recommend suitable solutions.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Front Desk Coordinator
Metro Offices
06.2010 - 08.2012
- Oversaw comprehensive administrative tasks, encompassing client and customer interactions, procurement of supplies, mail distribution, and the coordination of client projects.
- In charge of recording client communications concerning requests for changes in membership status.
- Responsible for ensuring proper accounting procedures are in place and are being followed.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
Receptionist
Michael Khalil Optometrist
08.2007 - 06.2010
- Entered critical client data into medical databases and conducted diverse queries to retrieve information.
- Ensured customer satisfaction by assisting with answering questions regarding optometry.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate department.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Some College (No Degree) - Business
Northern Virginia Community College
Manassas, VASkills
- Client Relations
- Strong Problem Solver
- Teamwork and Collaboration
- Certification Knowledgeable
- Data Management
- Cultural Awareness
- Process Improvement
- Attention to Detail
- Customer Service
- Technical Proficiency
Timeline
Operations and Certification Specialist
National Grants Management Association
10.2023 - Current
Realtor
BG Coastal Real Estate Company, LLC
01.2022 - Current
Administrative Assistant for State Government Affairs
National Association of Professional Employer Organizations
04.2015 - 07.2021
Administrative Assistant
Council Landscape Architectural Registration Board
09.2012 - 05.2015
Front Desk Coordinator
Metro Offices
06.2010 - 08.2012
Receptionist
Michael Khalil Optometrist
08.2007 - 06.2010
Some College (No Degree) - Business
Northern Virginia Community College
Similar Profiles
MARISELA GUZMANMARISELA GUZMAN
Membership Manager at Association of Proposal Management ProfessionalsMembership Manager at Association of Proposal Management Professionals
Megann BruckertMegann Bruckert
Communications & Marketing Associate at National Emergency Management AssociationCommunications & Marketing Associate at National Emergency Management Association
JAIME JANEJAIME JANE
Administrative Officer at Office of Grants ManagementAdministrative Officer at Office of Grants Management