Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Zanfagna

Fremont,NH

Summary

Dedicated business professional with extensive experience in effectively managing daily operations and driving continuous improvement initiatives to foster growth. Demonstrating a superior work ethic, this candidate has accumulated over 8 years of experience in team-building environments. Successfully implementing strategies to improve efficiency, drive cost controls, and increase revenues has resulted in established success. Structured Business Administrator is skilled in assessing team efficiency and performance and developing incentive programs to increase productivity and morale. Offering 21+ years of successful industry performance, including corporate fundraising, and event management. Accomplished Business Administrator equipped with 10+ years of diverse and progressive experience in project and program management. Detail oriented and communication savvy with record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, and managing and building cross-functional teams.

Overview

21
21
years of professional experience

Work History

Business Services Supervisor BSC

Comcast
07.2024 - Current
  • Identified areas for improvement in existing processes to enhance overall operational efficiency within the department.
  • Contributed to company growth with successful recruitment efforts, selecting top talent for various open positions within the department.
  • Improved customer satisfaction with prompt issue resolution and proactive communication strategies.
  • Increased department efficiency with the implementation of advanced software tools for project management, time tracking, and reporting purposes.
  • Effectively resolved internal conflicts within the department, promoting collaboration and teamwork for increased productivity.
  • Served as an effective liaison between departments, facilitating communication to improve overall company performance.
  • Fostered a positive work environment through open communication channels and regular team-building activities.
  • Improved overall employee morale through recognition programs that rewarded outstanding individual performance within the team.
  • Streamlined workflow.
  • Worked with stakeholders to drive product and service definition and design.
  • Developed standardized procedures for streamlined decision-making processes within the department.
  • Streamlined office operations by implementing efficient workflow processes and reducing redundancies.
  • Ensured timely completion of projects by effectively managing deadlines and delegating tasks to team members.
  • Ensured smooth day-to-day operations by efficiently coordinating resources including personnel schedules and equipment usage plans.
  • Led cross-functional teams on special projects while maintaining daily responsibilities as Business Services Supervisor.
  • Developed monthly reports.

Business Services Supervisor WOM

Comcast Technl Prodt Serv
04.2015 - Current
  • Implemented business processes to streamline daily operations and increase efficiency
  • Fostered client and vendor relationship building through consistent and effective communication
  • Maintained work safety and followed established operating procedures and practices
  • Defined and understood team member responsibilities to enhance group efficiency and performance
  • Documented business requirements, functional specifications and training procedures
  • Provided strategic direction on prioritization, integration and resource application
  • Represented company at industry meetings, conferences and trade shows
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities
  • Assessed need for new or enhanced systems and applications to accomplish business objectives
  • Coordinated and led efforts across large cross-functional team to establish sound policies and improve overall employee buy-in
  • Increased overall efficiency and improved morale by implementing employee incentive programs
  • Established and maintained effective communication between business units and senior management
  • Planned, coordinated and controlled daily operations of sales, financial management and human resources
  • Managed office operations, scheduling and inventory audits.
  • Increased department efficiency with the implementation of advanced software tools for project management, time tracking, and reporting purposes.
  • Streamlined office operations by implementing efficient workflow processes and reducing redundancies.

Coord 3, Technl Prodt Sales Support

Comcast Business Services
08.2009 - 04.2015
  • Processed orders and entered CSG program for tracking, maintaining, monitoring and reporting
  • Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties
  • Learned company products and services and communicated effectively with internal and external customers regarding actual and potential sales
  • Devised and implemented new order management processes to streamline efforts of sales staff and customers
  • Initiated and conducted ongoing conference calls with sales to confirm order management met or exceeded customer expectations
  • Reviewed and interpreted purchase orders for compliance to contractual agreements, product model numbers and standard terms and conditions of sale
  • Drove customer escalations to resolution by engaging directly with clients
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Supported sales team members to drive growth and development
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Cable and Broadband Sales Professional

Comcast Cable Company
03.2004 - 08.2009
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
  • Contacted new and existing customers to outline benefits of products
  • Monitored customer order process and addressed customer issues
  • Fostered relationships with customers to expand customer base and retain business
  • Followed-up with clients after installations to assess quality service and customer satisfaction
  • Demonstrated product features to align with customer needs
  • Presented products and services to prospective and existing customers to meet client needs.

Customer Service Representative

Comcast Cable Company
08.2003 - 03.2004
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Some College (No Degree) -

Northern Essex Community College
Haverhill, MA

Skills

  • Staff Scheduling
  • Handling Customer Complaints
  • Performance Management
  • Decision Making
  • Complex Problem Solving
  • Motivational Leadership
  • Report Preparation and Analysis
  • Relationship Building
  • Team Management and Supervision
  • Team Building
  • Time Management
  • Staff Development and Training
  • Identifying Risks
  • Managing Multiple Priorities
  • Workflow Optimization
  • Staff Development
  • Team Collaboration
  • Conflict Resolution
  • Gap analysis
  • Driving continuous improvement
  • Conflict Mediation
  • Process Streamlining
  • Team Leadership
  • Adaptability and Flexibility
  • Decision-Making
  • Team Management
  • Team building
  • Leadership Development
  • Self Motivation
  • Coaching and Mentoring
  • Goal Setting

Timeline

Business Services Supervisor BSC

Comcast
07.2024 - Current

Business Services Supervisor WOM

Comcast Technl Prodt Serv
04.2015 - Current

Coord 3, Technl Prodt Sales Support

Comcast Business Services
08.2009 - 04.2015

Cable and Broadband Sales Professional

Comcast Cable Company
03.2004 - 08.2009

Customer Service Representative

Comcast Cable Company
08.2003 - 03.2004

Some College (No Degree) -

Northern Essex Community College

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Sarah Zanfagna