SARAH ZANFAGNA-ADDORISIO
Fremont,NH
Summary
Dynamic and strategic operations leader with over 10 years of experience driving revenue growth, optimizing complex order management systems, and leading high-performing teams in fast-paced environments. Expertise includes transforming sales support functions and implementing scalable process improvements aligned with overarching business objectives. Recognized for fostering cross-functional collaboration, mentoring talent, and delivering exceptional customer experiences that enhance brand loyalty. Proficient in leveraging data-driven insights to boost performance, streamline workflows, and effectively support enterprise-level sales strategies.
Experienced with overseeing business services and driving operational improvements. Utilizes leadership skills to manage teams and enhance efficiency. Track record of problem-solving and effective communication.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
22
22
years of professional experience
Work History
Business Services Supervisor (WOM & BSC)
Comcast
04.2015 - Current
- Championed operational enhancements that boosted order accuracy, minimized rework, and accelerated revenue realization.
- Partnered with sales leadership to streamline complex order workflows (e.g., Metro Ethernet), reducing cycle times and improving sales efficiency.
- Led the successful migration from NEDARC to ECM, driving user adoption and ensuring continuity in sales operations.
- Designed and deployed case coding and performance reporting tools, increasing visibility into metrics and team productivity.
- Directed change management initiatives for Account Hierarchy and address correction, aligning operational updates with strategic goals.
- Fostered cross-functional collaboration to elevate sales enablement and enhance customer journey.
- Mentored and coached team members to strengthen product expertise, effectiveness, and leadership readiness.
- 10+ years of analyst experience.
- Developed training programs for staff, enhancing service delivery and operational efficiency.
- Analyzed performance metrics to identify trends, driving strategic decisions to enhance service quality.
- Coordinated cross-departmental initiatives, fostering collaboration to achieve organizational objectives.
Coordinator III, Technical Product Sales Support
Comcast
08.2009 - 04.2015
- Provided critical support to enterprise teams by managing end-to-end order processing and ensuring operational alignment.
- Engineered workflow improvements that enhanced order accuracy and reduced turnaround times, directly contributing to sales success.
- Functioned as a trusted liaison between sales representatives and clients, resolving escalations and reinforcing customer satisfaction.
- Developed training programs and documentation to support sales enablement and operational excellence.
- Led bi-weekly teammeetings for 18 employees.
- Trained new staff on operational procedures, promoting understanding of best practices and compliance standards.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Cable & Broadband Sales Professional
Comcast
03.2004 - 08.2009
- Surpassed sales targets consistently through tailored product presentations and strategic upselling techniques.
- Cultivated long-term customer relationships through initiative-taking engagement and service excellence.
- Collaborated with technical teams to ensure seamless service delivery and high customer satisfaction.
- Increased sales by actively promoting cable and broadband services to potential customers.
- Enhanced customer satisfaction with personalized service recommendations based on their unique needs.
- Exceeded monthly sales goals by implementing effective sales strategies and techniques.
Customer Service Representative
Comcast
08.2003 - 03.2004
- Delivered exceptional customer support in a high-volume environment, maintaining top-tier satisfaction scores.
- Resolved customer inquiries and concerns with empathy and efficiency, contributing to retention and loyalty.
- Provided exceptional customer support by resolving inquiries through various communication channels.
- Implemented solutions for complex issues, demonstrating strong problem-solving skills and resourcefulness.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Timberlane Regional High School
Plaistow, NH06.1993
Some College (No Degree) - Nursing
Northern Essex Community College
Haverhill, MASkills
- Sales strategy development
- Leadership and mentoring
- Revenue growth analysis
- CRM expertise
- Order management expertise
- Collaborative project engagement
- Operational efficiency
- Analytical decision making
- Client relationship management
- Metrics evaluation and documentation
Timeline
Business Services Supervisor (WOM & BSC)
Comcast
04.2015 - Current
Coordinator III, Technical Product Sales Support
Comcast
08.2009 - 04.2015
Cable & Broadband Sales Professional
Comcast
03.2004 - 08.2009
Customer Service Representative
Comcast
08.2003 - 03.2004
High School Diploma -
Timberlane Regional High School
Some College (No Degree) - Nursing
Northern Essex Community College