Sarah Zavaleta
Taylor,MI
Summary
Dynamic Medical Assistant with extensive experience at Henry Ford Hospital, excelling in patient-focused care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and compassionate support. Skilled in EMR systems and phlebotomy, contributing to streamlined operations and improved patient outcomes. Reliable team player dedicated to quality healthcare delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant/Endoscopy Technician
Henry Ford Hospital
06.2022 - Current
- Assisted with patient intake, ensuring accurate data collection and efficient workflow.
- Supported clinical staff in preparing examination rooms and managing medical supplies inventory.
- Documented patient histories and symptoms accurately, contributing to effective treatment planning.
- Educated patients on medication usage and follow-up care, enhancing understanding of health management.
- Prepared and maintained endoscopic equipment to ensure optimal functionality during procedures.
- Assisted medical staff in patient positioning and preparation for diagnostic and therapeutic endoscopic procedures.
- Conducted thorough cleaning and disinfection of instruments in compliance with infection control protocols.
- Trained new technicians on equipment handling and sterilization techniques to enhance team performance.
- Implemented best practices for equipment maintenance, reducing downtime and improving service delivery.
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Prepared patients for procedures to assist doctors, nurses and support staff.
- Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
- Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.
Lead Medical Assistant
Beaumont Garden City Family Practice
11.2010 - 06.2019
- Supervised daily operations of medical assistants to ensure efficient patient care and workflow.
- Implemented new scheduling protocols, enhancing appointment management and reducing patient wait times.
- Trained and mentored junior medical assistants on clinical procedures and best practices.
- Coordinated communication between healthcare providers and patients, improving overall satisfaction scores.
- Developed procedural documentation for compliance with healthcare regulations and standards.
- Managed inventory of medical supplies, optimizing resource allocation and reducing costs.
- Assisted in the implementation of electronic health record systems, increasing data accuracy and accessibility.
- Evaluated staff performance regularly, providing constructive feedback to promote professional development.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Western Wayne Family Health Center
07.2009 - 10.2010
- Administered vaccinations and medications under supervision, maintaining compliance with safety protocols.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Participated in quality improvement initiatives, streamlining processes for better operational efficiency.
- Mentored new team members on office procedures and best practices in patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Certificate - Medical Assistant
Ross Technical Institution
Detroit08-1995
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Data entry
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Endoscopy Technician
Henry Ford Hospital
06.2022 - Current
Lead Medical Assistant
Beaumont Garden City Family Practice
11.2010 - 06.2019
Medical Assistant
Western Wayne Family Health Center
07.2009 - 10.2010
Certificate - Medical Assistant
Ross Technical Institution
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