Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Zeeb

Union Grove,WI

Summary

Motivated service minded young professional with many years of customer service experience in many different types of work. Strong communication skills, actively listening, and ability to adapt to change quickly has helped to be able to provide solutions and quick responses for customers.

Overview

11
11
years of professional experience

Work History

Customer Service / Held Orders Representative

Uline Shipping Supplies
02.2023 - Current
  • Making sure the customer is always taking care of in a timely manner
  • Resolved customer complaints with a quick resolution.
  • Assisted customers in navigating company website and placing online orders.
  • Developing product knowledge to have the ability to make recommendations on customers needs.
  • Ability to actively listen to customers needs and requests.
  • Communicate with customers via phone, email, and chats.
  • Release orders via Held Orders Queue
  • Ability to make judgement calls on what the customers are requesting.
  • Exceeded performance metrics consistently.
  • Provided constructive feedback to other customer service reps.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Capturing customers feedback/concerns via comments
  • Collect payments for orders

Patient Advocate

ADVENT
02.2022 - Current
  • Direct contact for patients on through their patient journey
  • Manage requests from patients throughout their whole patient journey
  • Prep all CT patients and Meet with all CT patients once appointments are completed
  • Schedule patients for surgery, follow up visit, and any other visits that are needed
  • Communicate with patients their out of pocket costs, set up payment plans and collect deposits on procedures
  • Pre-op all surgical patients
  • Obtain authorizations and blood thinning clearance for patients
  • Communicate with patients the necessary information for patients to overcome barriers, such as medical management requirements per their insurance companies, patient concerns, ect.
  • Obtain and create estimates on all appointments ADVENT offers and relay that information to patients
  • Recheck insurance benefits
  • Communicate with patients via email, phone and in person
  • Maintain tasks for all patients
  • Complete work in a timely manner

Office Manager/HR

Wind Lake Turf, Inc
03.2020 - Current
  • Answers Phones, emails and faxes.
  • Receives orders from customers and creates invoices
  • Communicating with customers and vendors, and co-workers
  • Manages account receivables such as payments and sending invoices to customers
  • Conducts and maintains employee time from time sheet and exports it to an excel spreadsheet
  • Process and distribute employee checks
  • Maintains employee's paperwork and files as well as establishing paperwork and files for new hires
  • Improving processes and helping to make the business more efficient
  • Maintaining QuickBooks such as sending out statements to customers, entering charges, bills, printing checks, reconciling bank accounts, entering payments that are receiving, and updating employee and customer information.
  • Manages Accounts payables, sends bill, pays them online
  • Maintains Bank account and loans thru the bank
  • Organizes and sets up daily truck routes for sod deliveries
  • Maintains schedule for truck drivers
  • Complete bank deposits
  • Responsible for inventory of office supplies, ordering supplies for shop

Case Management Assistant

Lakeview Specialty Hospital
05.2021 - 02.2022
  • Submit authorization to insurance companies
  • Managing needs for patients such as insurance, home health, DME, and treatments
  • Answer phones, emails, fax
  • Managing appointments for patients
  • Set up and manage transportation for patients for appointments and discharges
  • Processes orders for patients for treatments
  • Scans orders and enters into medical records
  • Sending referrals for patients to SNF, and other programs
  • Communicating with coworkers and nursing staff about daily needs for patients
  • Maintains policies and procedures
  • Communicates with families regarding patients and updates.
  • Communities with insurance companies for pre-auth for patients.
  • Maintains records by scanning and uploading after visit summaries, discharge summaries, insurance, and any other important documents.
  • Ensure patient information is accurate
  • Maintain organization on daily tasks that need to be completed in a timely manner

Rehab/Clerical Aide

Aurora Advanced Health Care
03.2016 - 01.2022
  • Providing Direct Patient care such as taking the patients to the room
  • Preparing and Applying therapeutic modalities
  • Assisting Therapist with gait and crutch training
  • Improving Therapist efficiency by starting them on treatment when appointments are overlapping.
  • Registering, Scheduling, checking patients orders from the doctor
  • Answering the phone as well as directing them to other offices.
  • Taking messages and delivering them to the appropriate people
  • Keeping things organized such as sorting mail, making copies, entering outside orders for patients and staff, sending to medical records
  • Keep logs, binders, and Records of everything in the department
  • Order, stock, and organize all the therapy supplies
  • Clean/disinfects the equipment and rooms after the patients are done using it
  • Entering insurance and making sure we get authorization

Coding Specialist I

Medical College of Wisconsin
03.2019 - 05.2021
  • Perform coding based on Radiology testing
  • Using ICD-10 to perform primary coding
  • Perform accurate medical coding
  • Add modifiers when needed
  • Be able to distinguish the appropriate code needing to be used
  • Reading imaging reports
  • Follows HIPAA Guidelines and regulations
  • Follow the policies and procedures that are established on coding processes.
  • Backup to other employees' files when they are on vacation.

Patient Care Assistant/Health Unit Coordinator

Froedtert Hospital
08.2017 - 01.2020
  • Provide support for staff and patient
  • Get vitals, blood sugars, toilet patients, assist patient with every need
  • Give baby baths, take baby vitals, preform hearing screens, feed babies
  • Make sure we have all supplies we need in rooms, as well as on the floor
  • Keep things cleaned and organized
  • Set up paperwork for mother as well as baby paperwork
  • Answering phones and relaying messages from doctors

Nursing Assistant/Health Unit Coordinator

Aurora Medical Center
03.2013 - 06.2017
  • Provide support and be a team player to staff and Patients
  • Get the Patient's vitals, blood sugars, toileting patients, ordering meals
  • Admitting and Discharging patients, along with setting up rooms
  • Getting patients washed and cleaned up, and sheets and gown changed
  • Getting patients up and walking along with getting them up for meals as allowed
  • Answering the phone, paging Doctors, answering call lights, taking messages from patients and family members
  • Making packets for patients who are being discharged to a rehab, faxing paperwork, making follow up appointments
  • Work directly with the Charge RN to do assignments and make sure the day flows smoothly
  • Update staff members with messages from Doctors and other staff members
  • Make sure station is clean, organized and ready for the next staff member to do their job

Education

Associates Degree in Health Information -

Moraine Park Technical College
Fond Du Lac, WI
06.2021

Medical Coding Specialist -

Moraine Park Technical College
Fond Du Lac, WI
12.2018

Certified Nursing Assistant -

Moraine Park Technical College
West Bend, WI
01.2012

Skills

    • Product Knowledge
    • Data Entry
    • Complaint Resolution
    • Problem Resolution
    • Product and Service Solutions
      • Customer Relations
      • Self Motivating
      • Able to adapt to situations
      • Quick thinker
      • Able to pick up information and concepts quickly

References

Upon Request

Timeline

Customer Service / Held Orders Representative

Uline Shipping Supplies
02.2023 - Current

Patient Advocate

ADVENT
02.2022 - Current

Case Management Assistant

Lakeview Specialty Hospital
05.2021 - 02.2022

Office Manager/HR

Wind Lake Turf, Inc
03.2020 - Current

Coding Specialist I

Medical College of Wisconsin
03.2019 - 05.2021

Patient Care Assistant/Health Unit Coordinator

Froedtert Hospital
08.2017 - 01.2020

Rehab/Clerical Aide

Aurora Advanced Health Care
03.2016 - 01.2022

Nursing Assistant/Health Unit Coordinator

Aurora Medical Center
03.2013 - 06.2017

Associates Degree in Health Information -

Moraine Park Technical College

Medical Coding Specialist -

Moraine Park Technical College

Certified Nursing Assistant -

Moraine Park Technical College

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Sarah Zeeb