Sarah Zelaya
CANTON,GA
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
21
21
years of professional experience
Work History
Katy High School
Brand Manager
My EyeLab
07.2022 - Current
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Organized and delivered training sessions for new product content and technological advancements.
- Consulted with product development teams to enhance products based on customer interest data.
New Hire Training Lead
My Eyelab
07.2022 - Current
- Trained new hires to perform cross-training exercises with experienced workers.
- Provided coaching and mentoring to employees.
- Trained and mentored 10 new personnel hired to fulfill various roles across 6 stores.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Sales Manager
My Eyelab
11.2021 - 06.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Pharmacy Operations Manager
Walgreens
05.2021 - 11.2021
- Employee management Goal attainment Sales optimization
- Task prioritization Scheduling Inventory control, Managed facility inventory, including handling vendor returns, tracking levels, and coordinating transfers
- Kept team in full compliance with local, state, and federal regulations with strict operational tracking
- Handled escalated customer complaints about service, account, and product issues
- Oversaw team scheduling, training, and workflows for maximum pharmacy efficiency
- Improved prescription sales, profit, and patient counts by delivering exceptional service every time
- Administered pharmacy budgets through effective order management, inventory planning, and recordkeeping
- Met coverage demands by establishing work schedules and assigning specific jobs
- Maintained knowledgeable and skilled staff, recruiting top candidates and overseeing continuous training initiatives.
Senior Pharmacy Technician
Walgreens
08.2002 - 05.2021
- Upheld quality assurance standards, training staff on procedures to minimize errors and service issues
- Enhanced pharmacy sales by coaching staff on consultative approaches
- Adapted quickly to new technology, staying efficient and on-track to deliver top-notch customer service
- Met customer needs with fast and knowledgeable pharmacy support
- Supported pharmacists by measuring, counting and labeling prescriptions
- Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers
- Obtained timely payments from customers and insurance companies
- Promoted sales of target items through conversations and special displays.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma -
Katy High School
Katy, TX05.2005
Skills
- Teamwork and Collaboration
- Organization and Time Management
- Training and Development
- Teambuilding
- Self-Motivated
- Customer Service
Timeline
Brand Manager
My EyeLab
07.2022 - Current
New Hire Training Lead
My Eyelab
07.2022 - Current
Sales Manager
My Eyelab
11.2021 - 06.2022
Pharmacy Operations Manager
Walgreens
05.2021 - 11.2021
Senior Pharmacy Technician
Walgreens
08.2002 - 05.2021
Katy High School
High School Diploma -
Katy High School
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