Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saraha Caldwell

Orlando,FL

Summary

Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.

Overview

13
13
years of professional experience

Work History

Bartender

Kissimmee Bay country club
Kissimmee, FL
10.2023 - Current
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Developed good working relationships with fellow employees through effective communication.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Assisted in setting up the bar for service shift.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Performed opening and closing duties including restocking supplies.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Attended regular training sessions to stay updated on new products or trends.
  • Stocked ice bins and coolers as needed throughout shift.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Cleansed glasses with sanitizing solution after each use.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided drink suggestions to customers based on their preferences.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Balanced daily registers and generated sales reports for management.
  • Completed regular bar inventories and daily requisition sheets.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Greeted frequent visitors by name and explained new promotions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Neatly sliced and pitted fruit for garnishing drinks.

Server Trainer

Matt the Millers Tavern
Columbus, Ohio
01.2021 - 10.2023
  • Mentored new instructors on proper delivery techniques for various types of training activities.
  • Conducted hands-on workshops to demonstrate server features and functions to trainees.
  • Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
  • Encouraged team collaboration among participants throughout the course duration.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Identified opportunities for improving existing processes related to training operations.
  • Coached staff members on best practices for optimizing server performance levels.
  • Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
  • Facilitated group discussions about complex topics related to server systems.
  • Ensured all safety protocols were followed while using equipment during demonstrations.
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Worked directly with servers for many shifts during training process.
  • Prepared and led food service training programs to teach staff various tasks.
  • Advocated for a culture of continuous learning and development, recommending advanced training opportunities for seasoned servers.
  • Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
  • Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.

Server

Hofbraus
Columbus, OH
02.2022 - 05.2023
  • Maintained records of transactions made during shift as required by law or company policy.
  • Delivered food orders promptly and courteously.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Prepared drinks according to standard recipes.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked food before serving it to customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Server

Johnnie Hideaway
Orlando, FL
07.2018 - 09.2020
  • Maintained records of transactions made during shift as required by law or company policy.
  • Delivered food orders promptly and courteously.
  • Followed health safety guidelines when preparing and serving food products.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked food before serving it to customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.

Srver

Rainforest Cafe
Orlando, FL
03.2011 - 07.2018
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Checked food before serving it to customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Took orders from customers accurately and in a timely manner.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed complaints to kitchen staff and served replacement items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.

Education

Cypress Creek High School
Orlando, FL
06-2000

Skills

  • Suggestive Selling
  • Beverage Preparation
  • Food Running
  • Food Preparation
  • Payment Processing
  • Menu Memorization
  • Basic accounting
  • Food Service
  • Health codes compliance
  • Outstanding customer service
  • Staff Management
  • ABC regulations
  • Sales expertise
  • Safe serving knowledge
  • Handling Difficult Customers
  • Customer service expertise
  • Complex Problem-Solving
  • Patience and Tolerance
  • Cash and credit transactions
  • Courteous
  • Point of sale systems
  • Able to stand [Number] hours
  • Outgoing Personality
  • Beverage supply orders
  • Organizational ability
  • Service-oriented mindset
  • Professional Appearance
  • Bar service preparation
  • Team player attitude
  • Excellent judgment
  • Identification verification
  • Strong multitasking
  • Menu knowledge
  • New Hire Training
  • Inventory
  • Responsible Alcohol Service
  • Responsible Serving

Timeline

Bartender

Kissimmee Bay country club
10.2023 - Current

Server

Hofbraus
02.2022 - 05.2023

Server Trainer

Matt the Millers Tavern
01.2021 - 10.2023

Server

Johnnie Hideaway
07.2018 - 09.2020

Srver

Rainforest Cafe
03.2011 - 07.2018

Cypress Creek High School

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Saraha Caldwell