Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Sarah A. Dryer

Government Account Manager
Newberry,FL

Summary

Detail-oriented account manager offering 7 years of experience developing and maximizing sales with a strong background in research, program coordination, and project management. Past roles have included opportunities to work with federal agencies and military families.Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration.

Overview

2
2
years of post-secondary education
4
4
years of professional experience

Work History

DHS Account Manager (Project Sales Group)

American Medical Depot
Miramar (Remote) , FL
11.2019 - 09.2020
  • Instrumental as a Primary Liaison with the DHS-ICE, FEMA, Customers and Border Patrol, as well as Security Services that procure medical supplies.
  • Oversaw BPA Medical Supply contract for DHS ICE with annual spending of $750,000
  • Closed over $2.5 million in open orders for accounting department to invoice in first month of account transition
  • Closed over $350,000 in sales each month, including preparing contracts and processing order forms.
  • Identified profitable business leads and built pipeline of prospective customers.
  • Create and present Medical Equipment proposals, negotiated pricing with vendors for the products that were procured for the DHS Ice, Secret Service, Fema, ect.
  • Won over $1.5 million of Medical Supply Contract Bids from Fed-Bids and Unisom
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Developed detailed finance analyst report for overdue aging and past due invoices
  • Recovered more than $450k in outstanding invoices.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Had daily interaction with Upper Chain of Command who oversaw the 21 DHS Ice facilities
  • Identified problems and deescalated issues that arouse while maintaining a constant professional attitude.
  • Utilize knowledge of current Federal Procurement Policy and Socioeconomic Procurement Programs.

VA MSPV Account Manager (Inside Sale Department)

American Medical Depot
Gainesville , FL
06.2017 - 11.2019
  • Oversaw the highest revenue account in a Billion Dollar Prime Vendor Medical Supply VA Contract
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Successfully increased revenue from $800,000 to $1.75 in the spanned of 18 months from five VA clinics throughout North Florida/ South Georgia
  • Successfully negotiated the prosthetics department to switch to the prime vendor.
  • Developed, built, and nurtured long-term relationships with key management within the customer organization
  • Developed detailed finance analyst report for overdue aging and past due invoices
  • Successfully recovered $700,000+ worth of overdue invoices
  • Create and present proposals, negotiated pricing with vendors for the products that were procured for the VA
  • Facilitated negations for products to be added to the ECAT list for the EMS department
  • Created Monthly, Quarterly, and Yearly reports on missed opportunities for the VA from the Prime Vendor
  • Utilized problem solving skills to assist five VA facilities in the North Florida/ South Georgia area
  • Assisted in planning, managing, and executing logistics management task to fulfill the scope of project responsibilities by delegating the project to contracted personnel in support of supply chain monitoring and root cause analysis.
  • Presented analytical findings in the form of data visualization, comprehensive report, and executive summaries to stakeholders.

Research Analyst

City Of Austin 311 (Contractor, Apple One)
Austin , TX
11.2015 - 05.2016
  • Aided in the planning, design, instrumentation, and research methodology for gathering data and information to meet specific project objectives by using various informational sources.
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Analyzed statistical data using both modern and traditional methods.
  • Coordinated meetings with target audiences to identify or clarify departmental issues including committees, consultants, citizen’s groups, etc.
  • Drafted or edited technical reports to provide a summary of findings, manage data using statistical analysis processes, and project management techniques, conduct presentations, and design ancillary visual graphics to enhance reporting.
  • Conducted focus groups, analyzed data from qualitative questions, drafted and administered surveys, coordinated department meetings with stakeholders, and held surveys with city citizens concerning gaps in CRM system.
  • Responsible for supplemental requirements for the next CRM system and served as part of project team for GAP analysis.
  • Updated and drafted project, researched security requirements and vendors that offer CRM systems, and present the results of GAP analysis to management on Power Point slide shows.
  • Collaborated with project team to draft a case analysis for recommendations and results from research.
  • Served as analyst on a GAP Analysis for the Austin City’s current CRM system.
  • Analyzed data for the end report to be presented to stakeholders in different meetings.

Consumer Loan Technician-Contractor

National Credit Union Administration (NCUA)
Austin, TX
04.2015 - 11.2015
  • Reviewed and analyzed loan contracts that were from credit unions that were liquidated by NCUA an independent federal agency of the federal government.
  • Utilized all computer systems needed for administrative purposes (Microsoft, Outlook, Aftech, Darcon, and Excel.)
  • Completed database entries for several liquidated credit unions, form and build spreadsheets, and financial reports.
  • Collected, prepared, and maintained data analysis, reports, reference, and distribution and prepared memoranda that complied with the Federal Laws for consumers’ collection accounts.
  • Performed and assisted account analyst in analytical and technical work as well as handled sensitive, confidential, secure information and records.
  • Arranged vehicles for pickup from either residential or banks, coordinated vehicles to be auctioned off, filed for titles, or sent titles to auction after rep confirmed all payments/checks were deposited to accounts.

Education

MBA - Business Administration And Management

Texas A&M University - Central Texas
Killeen, TX
08.2016 - 12.2018

Bachelor of Science - Interdisciplinary Studies

Texas A&M University - Central Texas
Killeen, TX

Skills

Business growth and retention

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Accomplishments

  • Earned a nomination for the 4th Quarter Employee of the Quarter with a high-performance review of 2.85/3.00.
  • Used Microsoft Excel to develop Fill/Kill rate that was used company wide

Timeline

DHS Account Manager (Project Sales Group)

American Medical Depot
11.2019 - 09.2020

VA MSPV Account Manager (Inside Sale Department)

American Medical Depot
06.2017 - 11.2019

MBA - Business Administration And Management

Texas A&M University - Central Texas
08.2016 - 12.2018

Research Analyst

City Of Austin 311 (Contractor, Apple One)
11.2015 - 05.2016

Consumer Loan Technician-Contractor

National Credit Union Administration (NCUA)
04.2015 - 11.2015

Bachelor of Science - Interdisciplinary Studies

Texas A&M University - Central Texas

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Sarah A. DryerGovernment Account Manager