Sarah Ashley Hamlin

• Developed and maintained accounts by verifying, allocating, and posting transactions. Processed customer payments and applied them to appropriate accounts. Monitored accounts receivable, ensured prompt payments, and processed payments from customers. Followed up with customers on past due balances and obtained payments.
• Maintained accurate accounts receivable records. Identified and resolved customer inquiries and discrepancies/disputes related to billing and payment. Analyzed customer accounts and identified problems or opportunities to improve processes. Worked with clients to resolve billing issues and negotiate terms.
• Worked with other departments to ensure customer issues were addressed in a timely manner.
• Assisted in the implementation of billing procedures.
• Exceeded monthly metrics.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

• Manage multiple computer systems and screens
• Utilize resources to research customer inquiries. Interact directly with customers either by telephone or live chat/email to evaluate all relevant information to process customer orders, troubleshoot tools, requests as well as handle inquiries and complaints, create orders.
• Take supervisors calls to deescalate issues and find better resolutions that better meet the customer’s needs and wants
• Strive for 1 call/chat/email resolution with every customer
• Direct additional requests and unresolved issues to the designated department
• Enter detailed notes on all customer interactions in the Voice of the Customer reporting system and order entry system. Follow up on any customer interaction not completed by communicating with a Lead Brand Ambassador. Responsible for maintaining customer security relating to customer payments
• Follow FTC and PCI security guidelines during and after all applicable transactions.
• Adhere to daily schedules, maintain performance measures, and maintain all proper quality measures for calls/emails/chat.
• Greeted customers warmly and pleasantly answered inquiries.
• Educated customers on product features and answered questions regarding product use.

Home Decor and Paint Sales Specialist

• Utilized Salesforce (CRM) and Microsoft Office Suite to process customer orders and manage customer account information.
• Maintained a high level of customer satisfaction by providing excellent customer service and going above and beyond to address customer's needs.
• Ensuring merchandise is accurately accounted for, handled, and ready for customer pickup.
• Maintaining sales $5,000-$10,000 monthly.
• Assisted customers with product selection, pricing, and ordering. Demonstrated knowledge of products and services offered to customers. Inform and assist customers on the right products to use for their paint jobs and installing blinds and/or other home projects. Handle customer installs and complaints.
• Work closely with installers, vendors for customers orders, and manufactures to ensure the right blinds were ordered according to the sizes and sent to the proper address's.

Pricing Coordinator

• Ensuring merchandise pricing is updated and displayed accurately.
• Maintaining signage to keep stores clean, safe, and presentable for customers.
• The pricing coordinator helps ensure out customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage. The associate hangs, removes, and replace signage throughout the store in accordance with the sales promotion schedule.

Head Cashier/Returns Desk

• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
• Deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need.
• Provides supervision, coaching, and support to the Customer Service Associate - Front End Team.
• Open/Close store and count registers and money.