Summary
Overview
Work History
Education
Skills
Study Tours
Awards
Timeline
Generic

Sarah Jane Menchaca

Austin,TX

Summary

Detail-oriented team player with strong organizational and interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about employee and customer support.

Overview

10
10
years of professional experience

Work History

Shoe Department Manager

Tyler's
08.2023 - Current
  • Improved customer satisfaction by providing personalized shoe recommendations and attentive service
  • Increased brand awareness by developing and implementing effective social media strategies
  • Write daily reports to buyer's department such as forecasts, customer requests, trends
  • Boosted store sales through effective merchandise displays and strategic promotional effort
  • Managed inventory levels by conducting regular stock checks and placing timely orders for new products
  • Increased sales from -13.2% LY to +11.2% LY. Meeting stores day by day goal which on average is $10,000.
  • Maintained clean, organized store environment to enhance shopping experience for customers
  • Increased efficiency in daily operations by implementing streamlined processes for tasks such as restocking shelves and managing returns
  • Cultivated strong relationships with vendors
  • Developed loyal customer base by consistently providing exceptional level of service and expertise in product knowledge
  • Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.

Waiter

Country Club
05.2021 - 08.2023
  • Assisted marketing department with event planning and hosted weddings, parties, tournaments, and conferences
  • Attended extensive wine, beer, and fine dining classes which increased confidence and upselling
  • Cross trained to increase efficiency of service
  • Trained with bartender, barback, waiters, and line cooks
  • Communicated between admin, members, front of house, and kitchen
  • Managed high volume hours, maintaining prompt and efficient service during shifts averaging 10 hours
  • Utilized strong multitasking skills

Sales Associate

Tecovas
01.2022 - 08.2022
  • Completed monthly training to ensure extensive sourcing and product knowledge
  • Supported store team by organizing stock room and sales floor
  • Increased guest retention by providing guests with southern hospitality, creating an atmosphere that was cohesive with brand's vision

Cashier

Whole Foods Market
01.2020 - 05.2021
  • Provided productive and collaborative work environment
  • Cross trained during pandemic staffing shortages
  • Followed strict and everchanging protocols
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity
  • Mentored new team members on POS system operation, customer service strategies, and sales goals

Assistant Manager

Garage
01.2019 - 01.2020
  • Increased employees individual sales average 10% by educating and training company voice, policies, sales strategies, and fashion trends
  • Began presenting presentations for each seasonal drop introducing new trends so sales associates could enhance sales and customer experience by staying up to date with trends
  • Slowed down employee turnover by creating positive, motivating, and rewarding work environment
  • Implementing practices such as personal hourly sales goals, pre/post shift huddles, and employee sales rewards
  • Collaborated with store manager on visual merchandising
  • Completed daily reports to the district manager about performance and forecasted trends.

Receptionist/Central Supply Assistant

Encompass Health Rehabilitation
01.2016 - 01.2019
  • Collaborated with many departments to understand their needs and expectations from HR to Nursing
  • Provided support with internal and external communications of hospital and community through telephone, instant message, and email
  • Utilized Microsoft Office software a
  • Ordered and received office/medical supplies
  • Ensured therapy/nursing storage was stocked and organized.

Assistant Manager

Pacsun at Rolling Oaks Mall
01.2014 - 01.2016
  • Created new handbook and process for visual merchandise planning and training.
  • Managed recruitment process. Interviewing, identification paperwork, and training.
  • Conducted scheduling based on individual performance, availability, and store's sales from previous year to predict traffic
  • Received shipment, prepared RTV's, and processed damages
  • Enforced strict internal and external loss prevention protocol

Education

Associate of Arts - Fashion Management

University of Incarnate Word
San Antonio, TX

Skills

  • Outstanding interpersonal skills

  • Project Management

  • Product/Brand Knowledge & Training

  • Candidate Sourcing

  • Market Research

  • Inventory Management

  • Quantitative Reports

  • Compliance Monitoring

  • Customer Engagement

  • Sales Support

  • Social Media Analytics

  • Content Creating

Study Tours

  • Leon, Mexico, Studied sustainable sourcing, weaving techniques, textiles, and shoe manufacturing, as well as cultural diversity.
  • New York City, New York, Forecasted trends at WGSN, toured mills and distribution centers for brands such as Valentino and was mentored by designers and the VP of the men's department of SAKS Fifth Avenue. Learned about visual merchandising, sourcing, and technological advancements in fashion such as pattern making.
  • Dallas, Texas World Trade Center, Participated in DG's Fabric, Trim, & Production Services show where I attended conferences on sourcing for textiles and human resourcing such as social media influencers.

Awards

  • Dean's List
  • University Student Government Senator
  • Employee of The Month

Timeline

Shoe Department Manager

Tyler's
08.2023 - Current

Sales Associate

Tecovas
01.2022 - 08.2022

Waiter

Country Club
05.2021 - 08.2023

Cashier

Whole Foods Market
01.2020 - 05.2021

Assistant Manager

Garage
01.2019 - 01.2020

Receptionist/Central Supply Assistant

Encompass Health Rehabilitation
01.2016 - 01.2019

Assistant Manager

Pacsun at Rolling Oaks Mall
01.2014 - 01.2016

Associate of Arts - Fashion Management

University of Incarnate Word

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Sarah Jane Menchaca