Sarah Amanda Kista
Queens
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Spring Fertility
12.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns..
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Medical Biller/Receptionist
CENTER FOR HUMAN REPRODUCTION
05.2023 - 12.2023
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Benefits Verification Specialist
Amerisource Bergen
11.2022 - 03.2023
- Contacts insurance companies to verify patient specific benefits.
- Asks appropriate questions regarding patients’ benefits and completes data entry and/or appropriate forms to document patients’ benefits coverage.
- Reviews all patient insurance information needed to complete the benefit verification process.
- Triages cases with missing information to appropriate program associates.
- Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options.
- Identifies any restrictions and details on how to expedite patient access.
- Completes quality review of work as part of finalizing product.
- Reports any reimbursement trends/delays to management.
- Performs related duties and special projects as assigned.
Bayview Student Housing
08.2021 - 07.2022
- Offered advice and assistance to residents, paying attention to special needs or wants.
- Maintained residents satisfaction with forward-thinking strategies focused on addressing residents needs and resolving concerns.
- Answered residents telephone calls promptly to avoid on-hold wait times.
- Responded to residents requests for products, services and company information.
- Responded proactively and positively to rapid change.
- Educated residents about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize residents needs.
Teaching Assistant
Florida International University
03.2020 - 08.2021
- Checked assignments, proctored tests, and provided grades according to university standards.
- Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills.
- Documented attendance and completed assignments to maintain full class and student records.
- Streamed classes online and uploaded videos for later viewing by distance and absent students.
- Mentored students through office hours and one-on-one communication.
- Taught small groups of students focused on specific parts of coursework.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
Customer Service Associate
DD’s Discounts
06.2018 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
Good Samaritan
03.2013 - 05.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Bachelor of Science - Psychology
Florida International University
Miami, FL05.2023
Bachelor of Science - Natural Applied Science
Florida International University
Miami, FL08.2022
Associate of Applied Science - Applied Sciences
Southeastern University
Lakeland, FL05.2018
High School Diploma -
Poinciana High School
Kissimmee, FL05.2013
Skills
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Document and Records Management
- Physician Interaction
- Legal Standards
- Healthcare Terminology
- Reviewing Patient Information
- Medical Records Security
Timeline
Patient Care Coordinator
Spring Fertility
12.2023 - Current
Medical Biller/Receptionist
CENTER FOR HUMAN REPRODUCTION
05.2023 - 12.2023
Benefits Verification Specialist
Amerisource Bergen
11.2022 - 03.2023
Bayview Student Housing
08.2021 - 07.2022
Teaching Assistant
Florida International University
03.2020 - 08.2021
Customer Service Associate
DD’s Discounts
06.2018 - 02.2020
Good Samaritan
03.2013 - 05.2018
Bachelor of Science - Psychology
Florida International University
Bachelor of Science - Natural Applied Science
Florida International University
Associate of Applied Science - Applied Sciences
Southeastern University
High School Diploma -
Poinciana High School
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