SARAH ANN O'CONNOR

• Directed daily household operations, supervised staff, managed calendars, travel, errands, and ensured smooth routines for the family.
• Maintained property operations, managed vendors and contracts, oversaw projects and renovations, and ensured compliance, safety, and seasonal preparedness.
• Handled scheduling, correspondence, financial tracking, and special projects, serving as the primary point of contact for internal and external stakeholders.
• Lead, trained, and supported household staff, fostering a culture of collaboration, professionalism, and high service standards.
• Served as the right hand to the Chief of Staff/Principle helping translate vision into actionable strategies.
• Prioritized and managed key initiatives, ensuring alignment with organizational or family goals.
• Acted as a trusted advisor, providing insight, recommendations, and objective feedback.
• Oversaw the principal’s schedule, commitments, and priorities.
• Prepared briefings, reports, and agendas for meetings, ensuring the principal is fully informed.
• Represented the principal in meetings or communications when appropriate.
• Lead and coordinated cross-functional projects and special initiatives.
• Monitored progress of strategic projects, ensuring timelines, budgets, and outcomes are met.
• Implemented systems and processes to improve efficiency and accountability.
• Supported recruitment, onboarding, and performance management of staff.
• Fostered collaboration across teams and departments.
• Provided mentorship, coaching, and conflict resolution when needed.
• Served as the principal’s liaison to internal staff, external partners, vendors, and stakeholders.
• Drafted and managed high-level correspondence, speeches, or presentations.
• Ensured clear, consistent communication across the organization or household office.
• Filtered, prioritized, and escalated issues requiring executive attention.
• Analyzed data and provided recommendations to inform decision-making.
• Anticipated challenges and proposed solutions before they escalated.
• Handled sensitive information with the highest level of confidentiality.
• Maintained discretion in all personal, financial, and professional matters.
• Coordinated private and commercial flights, luxury rail, yacht charters, and ground transfers.
• Ensured seamless connections between multiple travel legs.
• Researched and secured VIP services (fast-track airport clearance, private terminals, lounges).
• Sourced and booked luxury accommodations (5-star hotels, villas, resorts, chalets, private estates).
• Negotiated preferential rates, upgrades, and exclusive amenities.
• Ensured accommodations met family/guest preferences and standards of comfort.
• Curated bespoke experiences (private tours, cultural events, dining, adventure activities).
• Arranged high-demand reservations (Michelin-star restaurants, entertainment, exclusive clubs).
• Organized wellness, spa, and leisure activities aligned with guest preferences.
• Prepared detailed travel briefs, daily schedules, and contingency plans.
• Oversaw luggage handling, shipping of personal items, and special equipment.
• Coordinated security arrangements, bodyguards, or discreet protection when required.
• Ensured compliance with visa, customs, and entry requirements for each destination.
• Built relationships with luxury travel providers, concierge services, and global partners.
• Vetted and managed local guides, drivers, private chefs, and staff.
• Negotiated contracts, service agreements, and loyalty memberships for long-term benefits.
• Prepared travel budgets and reconcile expenses.
• Handled billing, vendor payments, and cost tracking.
• Provided transparent reporting while optimizing for value without compromising quality.
• Monitored global events, weather, and health advisories to adjust travel plans as needed.
• Maintained backup accommodations, alternate routes, and emergency contacts.
• Provided 24/7 on-call support during active travel periods.
• Maintained guest profiles (preferences, allergies, travel habits, lifestyle notes).
• Anticipated needs, ensuring personalized touches at every stage of travel.
• Ensured privacy, discretion, and a consistently high standard of service.
• Used digital tools for itinerary management, real-time tracking, and communication.
• Maintained secure databases of travel history, preferences, and vendor contacts.
• Implemented travel management software for efficiency and reporting.

Oversaw the maintenance, repair, and daily operations of the estate and all residences.
* Conducted regular property inspections to ensure facilities, systems, and grounds are in optimal condition.
* Managed renovations, construction projects, landscaping, and seasonal upkeep.
* Coordinated with contractors, vendors, and service providers for ongoing property needs.
* Recruited, trained, scheduled, and supervised household and estate staff (housekeepers, chefs, groundskeepers, security, etc.).
* Delegated responsibilities and ensured service standards are consistently met.
* Provided performance feedback, coaching, and staff development.
* Fostered teamwork and a culture of discretion, professionalism, and excellence.
* Developed and managed household and estate budgets.
* Approved and tracked expenditures, invoices, and payroll.
* Maintained accurate financial records and provided reporting to principals or family office.
* Negotiated vendor contracts and monitored service agreements.
* Managed household inventories, supplies, and purchasing.
* Oversaw fleet and vehicle maintenance, registrations, and insurance.
* Coordinated family schedules, travel logistics, and event support as needed.
* Ensured compliance with local regulations, licenses, and safety requirements
* Oversaw arrangements for guest stays, special events, and entertaining.
* Ensured high standards of hospitality, service, and discretion.
* Coordinated with chefs, household staff, and event vendors to deliver seamless experiences.
* Acted as the main point of contact between principals and household staff.
* Anticipated family needs and ensure their preferences are consistently met.
* Provided personal assistance with errands, appointments, and special requests when required.

• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Assisted with ordering meals, supplies, event/meeting logistics.
• Corporate Project Management overview as integral to ensuring various department teams operated smoothly and effectively.
• Office Administrative duties such as sorting, organizing, and scanning paper and electronic files, ensuring they are properly organized and easily accessible.
• Heavy bookkeeping, writing checks, bill pay, financial account management, and other accounting tasks.
• Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
• Facilitated project completion, coordinated with cross-functional teams to meet deadlines. Conducted reports, created presentations...
• Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
• Liaised with key accounts to deliver targeted administrative household support.
• Enhanced executives' public image, coordinated logistics for public speaking engagements and press interviews.
• Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
• Management and coordinating estate operations over multiple residences, to include staff scheduling, property & vehicle maintenance, projects, social events...
• Coordinated heavy business travel arrangements for CEO (Charted Jets & Commercial), as well as personal travel needed by the family, to include both domestic and international & all logistics associated.
• Maintained confidentiality, handled sensitive information with discretion and integrity.
• Managed the Trish Meller Lynd Foundation, from creating the branded logo, marketing brochures, event planning, to securing affiliations, communications, grant letters, operations, fundraising events...
• Managed deliveries, returns, and outgoing shipments along with pick up, sorting and inter-office delivery of mail.
• Assisted with personal tasks and errands as needed.
• Liaison between family and caretakers/vendors of private residences.
• Maintained appropriate filing of personal and professional documentation.

• Provided administrative support to CFO, by managing heavy calendar scheduling, organized corporate travel, and coordinated meetings.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Maintained appropriate filing of personal and professional documentation.
• Wrote Press Releases, managed reports, created filing systems, wrote Intra-office SOPs, managed expense reports, attended meetings and followed up with meeting minutes, conducted project follow up...
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Improved time management of the executive through effective prioritization and organization of tasks.

• Oversaw corporate administrative support, organized meetings, coordinated travel, and processed expenses.
• Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
• Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
• Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
• Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 3 executives.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Oversaw household staff and vendors

• Performed research, coordinated logistics for events, and managed communications.
• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
• Improved document management, established systematic filing system that accelerated information retrieval.
• Bolstered executive decision-making, conducted preliminary research on potential business ventures.
• Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
• Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
• Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
• Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
• Reinforced brand consistency, oversaw updates to company website and social media profiles.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Liaised with key accounts to deliver targeted administrative household support.

• Provided high-level administrative support, coordinated projects, and facilitated interactions with senior management.
• Increased overall workplace efficiency by continuously identifying areas for improvement in office workflows and implementing best practices accordingly.
• Enhanced team productivity by providing training and support on various software applications.
• Implemented new office policies and procedures in accordance with evolving business needs, regularly reviewing for continued relevance and effectiveness.
• Supervised a diverse team of administrative staff, providing guidance, coaching, and performance evaluations to ensure consistent professional growth.
• Streamlined administrative processes by implementing new systems and tools for increased efficiency.
• Prioritized tasks efficiently while juggling competing deadlines to maintain optimal service levels for internal stakeholders.
• Collaborated with IT to troubleshoot technical issues affecting administrative staff, ensuring minimal disruption to daily operations.
• Coordinated company events including meetings, conferences, and team-building activities to promote employee engagement.

• Assisted Chief Medical Officer, managed trade show preparations, and coordinated logistics for events.
• Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for several executives.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Streamlined executive schedules by managing appointments, meetings, and travel arrangements to ensure smooth daily operations.
• Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
• Boosted productivity levels through the development of streamlined administrative procedures and protocols.
• Contributed to organizational growth by identifying and implementing process improvements in various administrative capacities.
• Supported decision-making processes by conducting research, compiling data, and presenting findings in concise reports for executive review.

• Liaised between parent company and new acquisition, managed travel and financial reporting.
• Conducted thorough research on industry trends and competitor strategies, providing valuable insights to inform the President''s decision-making processes.
• Expedited daily decision-making processes by preparing comprehensive briefing materials for the President on a variety of subjects.
• Increased efficiency in the office by implementing new organizational systems for both digital and physical files.
• Liaised with stakeholders at all levels to facilitate strong working relationships between the President''s office and other departments or organizations.
• Maintained a professional demeanor as the first point of contact for all visitors, providing exceptional customer service while representing the office with poise and diplomacy.
• Coordinated special projects as assigned by the President, managing deadlines effectively and ensuring timely completion.
• Kept the President well-informed of pertinent news developments through daily media monitoring and summarization reports.
• Facilitated smooth operations during executive meetings, recording minutes and tracking action items for timely follow ups.
• Enhanced communication between departments by organizing regular meetings and distributing meeting agendas beforehand.

• Maintained office operations, managed correspondence, and supported staffing needs.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.