Sarah Arguello
Summary
Reliable and upbeat Team Leader successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
18
18
years of professional experience
Work History
Team Leader at Ulta Beauty/Core Beauty
Super Target
07.2023 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Demonstrated a service culture that prioritizes the guest service experience. Modeled, trained and coached expectations to deliver the service standard
- Demonstrated a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Understood sales goals, planned and executed daily/weekly workload to deliver on department and store sales goals and guest engagement; including merchandising, pricing workload, transitions, revisions, sales plans, events and promotions
- Worked a schedule that aligned to guest and business needs
- Led a team of consultants who are knowledgeable and passionate about Beauty, both in Core and Ulta Beauty by staying current on brands, trends and promotions
- Encouraged my team to use product samples as a way to welcome, inspire and influence guests and as an opportunity to provide personalized recommendations to complete their look
- Led Beauty processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests
- Provided a seamless experience for guest navigating between Ulta Beauty and Core beauty
- Evaluated and recommended candidates for open positions and developed a guest-centric team
- Led team onboarding, learning and helped close product knowledge and skill gaps through development, coaching to the behaviors that drive guest loyalty and team interactions
- Established clear goals and expectations and held team members accountable to expectations
- Provided service and a shopping experience that met the needs of the guest
- Always demonstrated a culture of ethical conduct, safety and compliance; led and held the team accountable to work in the same way
- Led and created a safety advocacy culture by understanding how safety impacts my role and that of my team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
- As a key carrier, followed all safe and secure training and processes
- Addressed store needs (emergency, regulatory visits, etc.)
- Led my team to uphold and maintain all Ulta Beauty Service Standards and foster a productive relationship with the Ulta Beauty Business Partner following-up on key takeaways from their time in my store
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Specialty Team Member
Whole Foods Market
05.2022 - 07.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Supported loss prevention goals by monitoring shopper behavior.
- Tracked down hard-to-find merchandise at diverse locations.
- Increased business sales utilizing department product or service knowledge.
Customer Service Representative
Whole Foods Market
01.2019 - 05.2022
- Operated both self-checkout and standard checkout machines with a speedy and efficient manner as a result reducing customer lines
- Processed Amazon returns while managing self-checkout lanes and assisted other cashiers in bagging during downtime and/or juggling other duties
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Beauty Sales Advisor (Seasonal)
Dillard's Department Store
10.2018 - 01.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported loss prevention goals by monitoring shopper behavior.
- Tracked down hard-to-find merchandise at diverse locations.
Beauty Sales Advisor (Seasonal)
Ulta Beauty Inc.
10.2014 - 01.2015
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Produce Department Associate
Publix Super Markets Inc
04.2014 - 09.2014
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Checked for outdated and overripe grocery items and removed from inventory.
Customer Service Cashier
Publix Supermarkets Store
08.2006 - 08.2014
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Science - Nursing
Keiser University
Pembroke Pines, FL05.2022
Licensure - Aesthetics
Florida College of Natural Health
Pompano Beach, FL09.2018
Skills
- Team Leadership
- Team Supervision
- Recruiting and interviewing
- Merchandise Recommendations
- Energy and Physical Stamina
- Team Cooperation
- Safety and Cleanliness Standards
- Strong Communication and Interpersonal Skills
- Documentation And Reporting
- Holding team members accountable through constructive feedback and proper coaching
- Meeting Sales Goals
- Safe Work Practices
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Building Customer Loyalty
- Exceeding Customer Expectations
- Operate cash register
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader at Ulta Beauty/Core Beauty
Super Target
07.2023 - Current
Specialty Team Member
Whole Foods Market
05.2022 - 07.2023
Customer Service Representative
Whole Foods Market
01.2019 - 05.2022
Beauty Sales Advisor (Seasonal)
Dillard's Department Store
10.2018 - 01.2019
Beauty Sales Advisor (Seasonal)
Ulta Beauty Inc.
10.2014 - 01.2015
Produce Department Associate
Publix Super Markets Inc
04.2014 - 09.2014
Customer Service Cashier
Publix Supermarkets Store
08.2006 - 08.2014
Bachelor of Science - Nursing
Keiser University
Licensure - Aesthetics
Florida College of Natural Health
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