Sarah B. Page

Provided and managed all aspects of funeral service and body preparation with the highest level of professionalism, ethical practices and sensitivity for grieving families, while also providing support and training to colleagues and apprentices.

• Improved client satisfaction by providing compassionate and personalized funeral services while providing cost effective solutions to individual budgets.
• Developed strong relationships within the community through outreach initiatives and networking events.
• Processed and ensured legal compliance by accurately completing required documentation for each case.
• Increased customer retention, skillfully addressing concerns and resolving conflicts.
• Facilitated at need and pre-planning consultations, guiding clients through complex decision-making processes.
• Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.
• Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.
• Responded to emergency calls with sensitivity and professionalism, offering immediate support during times of need.
• Improved overall aesthetics of deceased individuals through meticulous attention to detail during the embalming and restoration process.
• Increased team efficiency by training junior staff members in proper embalming techniques and procedures.
• Contributed to a positive workplace culture by maintaining open communication with colleagues and management.

Trained and assisted in all levels of funeral service and embalming.

Provided support to coworkers and peers.

Arranged comforting and soothing environments for guest joining together to pay respect to loved ones.

Responded to families needs at their time of need, removing and preparing the remains of their deceased love ones, as well as responding to first responders and medical examiner with untimely deaths.

Processed paperwork and documentation to obtain permits, certificates and authorizations necessary for decedents and their families.

Began in as Counter Clerk, moving rapidly to,,Department Production Manager, to Retail Store Manager and then implementing and managing the company Human Resources Department, later to Payroll Manager and closing my career of 20 years in Sales and Marketing for the company.

Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.

• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Organized and led staff orientation programs and training to promote collaboration.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Monitored and handled employee claims involving performance-based, workplace injury and harassment incidents.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, as well as benefits and workers compensation, providing clear and concise communication.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
• Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
• Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
• Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
• Assisted call-in customers with questions and orders.
• Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
• Managed various marketing campaigns for successful product launches and increased brand awareness.