Sarah E. Baker
Seasoned Sales Professional
Carrollton,TX
Summary
Seasoned, professional sales executive with a successful history in managing new accounts and territory building. Robust background in telecommunications products, emphasizing VOIP systems, network services, unified communication, and brand building among customers. Strong qualifications in targeting and developing certified business partners. Creative, enthusiastic with a history of consistent sales accomplishments. Compelling ability to “partner” with clients to understand their needs and build relationships. Initiative-taking and competitive; committed to goal setting, planning, and follow-through to achieve results. Proven communication motivator with superior business acumen. Extremely goal oriented; derive satisfaction from setting and reaching ambitious goals. Perform well under pressure and against deadlines, both as independent contributor and team member. Well-rounded sales executive with a strong work ethic, excellent verbal, and written communication skills.
Professional Demo Specialist with experience in delivering impactful product demonstrations. Skilled in translating complex product features into clear, engaging presentations. Strong focus on team collaboration and adapting to changing needs. Reliable and results-oriented, proficient in customer engagement, technical troubleshooting, and communication.
Overview
26
26
years of professional experience
Work History
Product Demo Specialist
Estech Systems
03.2019 - 08.2024
- Built rapport with prospective customers by actively listening to their needs and aligning them with relevant solutions offered by the products demonstrated
- Conducted thorough market research to stay updated on industry trends and competitor offerings, enabling the delivery of accurate information during demos
- Utilized effective communication skills to clearly convey complex product information, fostering customer understanding and satisfaction
- Exceeded targeted conversion rates through persuasive presentation skills and genuine enthusiasm for products being demonstrated
- Implemented feedback from various stakeholders into future presentations for continuous improvement of demo effectiveness
- Maintained deep knowledge of entire product portfolio to successfully cross-sell related items during demos when appropriate
- Provided exceptional post-demo support by addressing any lingering questions or concerns, solidifying customer relationships
- Boosted sales performance by effectively showcasing product features and benefits to potential customers.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
Distribution Account Manager
Mitel Networks
05.2017 - 10.2018
- Tactical development including review of company business goals and plans to help support DAM in overall account management and ownership of Mitel distribution partners
- Assist DAM in driving the overall health and growth of revenue of distribution partners
- Work with field marketing to create, manage, and own distributors marketing plan
- Work directly with Mitel T2 partners to help grow partner sales including delivering remote demonstrations and webinars to partners end users and partners
- Support distribution partners in reducing operational costs while improving sales and increasing revenue
- Developed a solid understanding of client needs and preferences, allowing for customized solutions that increased brand loyalty.
- Increased distribution efficiency by implementing strategic account management practices and streamlining processes.
- Managed a diverse portfolio of accounts, maintaining strong relationships with key clients and ensuring successful product distribution.
Open Solutions Account Manager
Mitel Networks
07.2015 - 05.2017
- Responsible for top (one hundred) Partners throughout North America
- Primary focus is to work with and support Partners who are engaged with our OSS products, primarily SIP endpoints
- Participate in reseller and/or end user presentations
- Serve as a liaison between partners and other internal departments
- Support sales efforts of Channel Managers, and their assigned Open Solutions Sub-Distributors and Direct Purchasing Partners (i.e., Verizon, AT&T, etc.)
- Assist with Open Solutions Partner product certification where necessary
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Senior Sales Executive
Co-nexus Communications
01.2010 - 02.2015
- Strategic development including conducting assessment of company needs, developing footprint of company vision and recommending products/services to enhance company’s competitive edge
- Creating “best in class” telecom solutions streamlining business processes while reducing operational costs
- Charged with driving product sales in geographic territory which included Government, Education and Financial markets
- Collaborate cohesively with team members and all departments within the company
- Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenue to over half million dollars.
Regional Account Manager
Mitel Networks
05.1998 - 12.2009
- Revitalize organizational performance via innovative strategic planning and business development programs
- Successfully recruited, managed, and promoted Mitel Networks products to business partners throughout the Southwest region
- Orchestrated efforts of system engineers, design specialists, and project managers as key members of the team
- Assisted partners in developing business plans which directly impacted growth of company and territory
- Aided customers with different problems, channel conflict and participated in important negotiations with key customers
- Participated in strategic decision- making processes and provided a value-add input to management plans for business/partner/channel growth and profitability
- Focused efforts on utilizing partners to increase market share in territory supported, including the use of integrators and/or third-party applications
- Responsible for all sales-oriented activities which included assistance in marketing initiatives, sales promotions, and other reseller-related support
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
- Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
- Developed robust sales pipelines by networking at industry events, actively pursuing leads, and nurturing professional connections.
- Collaborated with technical and project management teams to ensure timely delivery of products and services, resulting in higher client satisfaction rates.
- Managed a diverse portfolio of accounts across various industries ensuring that each received personalized attention and support.
- Regularly exceeded sales quotas through persistent follow-ups with prospects, detailed product knowledge demonstrations, and persuasive negotiations.
Education
Some College (No Degree) - Studies in Business Management
Jackson State University
Jackson, MSSkills
- Client relationship building
- Customer engagement
- Product demonstration
- Client prospecting
- Strong presentation skills
- Excellent communication
Accomplishments
- Grew territory80 to90% consistently.
- Personally, sold more than $1 million every year. President Club Achiever.
- Effectively managed4-state sales territory while maintaining consistently elevated level of sales performance and customer satisfaction
- Captured $4 Million Dollar Revenue Contract
- Outperformed sales goals in each measured period
President's Club Achievement
Achieved the status of President Club Winner for six years straight at Mitel, Inc.
Timeline
Product Demo Specialist
Estech Systems
03.2019 - 08.2024
Distribution Account Manager
Mitel Networks
05.2017 - 10.2018
Open Solutions Account Manager
Mitel Networks
07.2015 - 05.2017
Senior Sales Executive
Co-nexus Communications
01.2010 - 02.2015
Regional Account Manager
Mitel Networks
05.1998 - 12.2009
Some College (No Degree) - Studies in Business Management
Jackson State University
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