Sarah Billittier
Buffalo
Summary
A highly detailed, organized, person focused Hotel General Manager looking for an opportunity to transition into a sales role to foster financial and business success.
Overview
9
9
years of professional experience
Work History
General Manager
Scott Enterprises - SpringHill Suites By Marriott
09.2021 - Current
- Leading a team of 50 associates.
- Directing and managing hotel operations including guest and associate satisfaction, sales, revenue management accounting, engineering, maintenance, human resources, financial performance.
- Processing payroll, benefits and all Human Resource related tasks
- Responsible for the hotel's accounting operations
- Responsible for creating and implementing hotel budgets and forecasts, coding invoices, managing accounting processes to comply with external and internal audits
- Developing and completing end of month reports and Profit and Loss Critiques.
- Responsible for directing the onboarding process as well as coaching and counseling of all associates
- Responsible for onboarding and retention
Area General Manager
Courtyard By Marriott And Cadence Hotel
02.2020 - 08.2021
- Leading a team of 40 associates.
- Directing and managing hotel operations including guest and associate satisfaction, accounting, engineering, maintenance, human resources, financial performance, sales and revenue management.
- Processing payroll, benefits and all Human Resource related tasks
- Responsible for the hotel's accounting operations
- Responsible for creating and implementing hotel budgets and forecasts, coding invoices, managing accounting processes to comply with external and internal audits
- Developing and completing end of month reports and Profit and Loss Critiques.
- Responsible for directing the onboarding process as well as coaching and counseling of all associates
- Responsible for onboarding and retention
- Performing role of Dual General Manager of Courtyard Marriott as well as a new luxury boutique hotel.
Assistant General Manager
WHITE LODGING Embassy Suites Tampa Brandon
06.2019 - 02.2020
- Leading a team of approximately 65 associates.
- Leading, directing and managing all hotel operations including, but not limited to, guest and employee satisfaction, human resources, engineering, housekeeping, food and beverage, financial performance, and sales and revenue generation.
- Processing and reviewing payroll including managing time keeping systems, submitting weekly payroll, reviewing payroll taxes and providing support for associates including direct deposit and wage garnishments
- Overseeing accounting department including P&L statement critiques, AP and AR.
- Ensuring implementation and compliance with all company policies and brand standards for both rooms and food and beverage.
- Completing end of month reports and Profit and Loss Critiques.
- Responsible for recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling employees including leading in the development of the management team.
- Promoting and leading associate relations including employee recognition and incentive programs.
- Responsible for forecasting, budgeting and RevGen.
- In absence of the GM responsible for all duties above as well as owners calls, reporting to RVP and overseeing sales team.
Assistant General Manager
MCKIBBON Residence Inn Tampa Westshore
05.2018 - 06.2019
- Leading a team of approximately 15-20 employees.
- Providing a clean, comfortable, friendly environment for all guests.
- Ensuring the cleanliness of the hotel as a whole is consistently guest ready at all times.
- Responsible for inspecting 120 guest rooms, and ensuring the cleanliness is up to brand standards in each room.
- Scheduling, writing annual employee reviews, writing employee counseling forms.
- Ordering guest supplies; taking inventory of hotel linen.
- Coding invoices and balancing checkbook to comply with monthly budget.
- Conducting interviews and new hire paperwork Additional Responsibilities.
- Planning and organizing employee relations, including monthly luncheons.
- Market Champion, including completing orders and inventory each month.
- Responding to hotel reviews from guests, including from GSS and third party websites.
- Leading the front desk with actions plans to raise GSS scores.
- Creating and managing a monthly Opportunity Log for all departments.
Assistant General Manager
TownePlace Suites by Marriott Tampa Westshore
12.2017 - 12.2018
- Leading a team of approximately 25 employees.
- Assisting in leading, directing and managing all hotel operations including, but not limited to, guest and employee satisfaction, human resources, maintenance, housekeeping, food and beverage, financial performance, and sales and revenue generation.
- Ensuring implementation and compliance with all company policies and brand standards.
- Guest relations including lobby coverage, responding to guests inquiries and resolving concerns.
- Responsible for recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling employees including leading in the development of the management team.
- Promoting and leading associate relations including employee recognition and incentive programs.
Assistant General Manager
WHITE LODGING
03.2017 - 12.2018
- Leading a team of approximately 25 associates.
- Assisting in leading, directing and managing all hotel operations including, but not limited to, guest and employee satisfaction, human resources, maintenance, housekeeping, food and beverage, financial performance, and sales and revenue generation.
- Ensuring implementation and compliance with all company policies and brand standards.
- Guest relations including lobby coverage, responding to guests inquiries and resolving concerns.
- Promoting and leading associate relations including employee recognition and incentive programs.
Opening Team Manager
AC Charlotte City Center
09.2018 - 10.2018
- Part of the opening team- worked with a recently opened property to train the Assistant General Manager, Housekeeping Manager, Operations Manager and operations team.
- Assisted in leading and managing all opening operations including rooms, food and beverage, housekeeping, financial performance and sales.
MARRIOTT
TOWNEPLACE SUITES BY, Buffalo Airport
08.2016 - 03.2017
Manager In Training
BUFFALO LODGING
03.2016 - 08.2016
- Management in Development Program Involved in various training modalities including: management of staff, participation in special projects, development of sales acumen, human resources, staff recognition programs, scheduling, coaching, interviewing, productive analysis, finance/budgeting, revenue management, catering, housekeeping and guest services.
Bistro Supervisor
COURTYARD BY MARRIOTT
07.2014 - 03.2016
- Hiring and training of new employees, addressing employee performance concerns.
- Ordering, inventory and maintaining organization of Bistro Department.
- Managing daily operations of the Bistro.
- Weekly scheduling, and payroll of the Bistro team.
- Coding invoices and balancing checkbook to comply with monthly budget.
Education
AT BUFFALO Spanish and Psychology
STATE UNIVERSITY OF NEW YORK
2014
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STATE UNIVERSITY OF NEW YORK
2012
Baccalaureate - International
CITY HONORS HIGH SCHOOL
2010
Skills
- High Emotional Intelligence
- Develop Onboarding Programs
- Develop Company Culture
- Project Management
- Budgeting and Forecasting
- Payroll Accounting
- Highly Organized
- Effective Communication
- Training Management
- Coaching and Counseling Associates and Leaders
- Decision Making
- Team Leadership
- Highly Effective Multitasker
Timeline
General Manager
Scott Enterprises - SpringHill Suites By Marriott
09.2021 - Current
Area General Manager
Courtyard By Marriott And Cadence Hotel
02.2020 - 08.2021
Assistant General Manager
WHITE LODGING Embassy Suites Tampa Brandon
06.2019 - 02.2020
Opening Team Manager
AC Charlotte City Center
09.2018 - 10.2018
Assistant General Manager
MCKIBBON Residence Inn Tampa Westshore
05.2018 - 06.2019
Assistant General Manager
TownePlace Suites by Marriott Tampa Westshore
12.2017 - 12.2018
Assistant General Manager
WHITE LODGING
03.2017 - 12.2018
MARRIOTT
TOWNEPLACE SUITES BY, Buffalo Airport
08.2016 - 03.2017
Manager In Training
BUFFALO LODGING
03.2016 - 08.2016
Bistro Supervisor
COURTYARD BY MARRIOTT
07.2014 - 03.2016
AT BUFFALO Spanish and Psychology
STATE UNIVERSITY OF NEW YORK
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STATE UNIVERSITY OF NEW YORK
Baccalaureate - International
CITY HONORS HIGH SCHOOL
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