Sarah "Bunny" Marquez
Edgewater,CO
Summary
Energetically advanced from Driver to Fiber Optic Splicer, demonstrating exceptional adaptability and strategic planning skills. At FOS, significantly enhanced team efficiency and customer satisfaction through expert route planning and effective communication. Excelled in high-pressure environments, achieving a consistent record of timely and quality service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Driver
DoorDash
Denver, CO
06.2020 - Current
- Managed fuel consumption and expenses for vehicle operations.
- Delivered goods and services to customers on time and in excellent condition.
- Maintained confidentiality of sensitive materials during transport.
- Documented daily mileage, gas, and other data.
- Kept accurate records of deliveries and customer signatures.
- Adapted to changing routes or schedules as required by the employer.
- Achieved consistently high customer scores due to exceptional service.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Server
Bally's
Blackhawk, CO
05.2024 - 12.2024
- Served food and beverages to patrons and confirmed complete orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Monitored dining room for cleanliness and proper set-up at all times.
- Filled condiments and napkin containers during slack periods.
- Upheld high standards of sanitation in accordance with health department regulations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared checks, itemizing total meal costs and taxes.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Followed health safety guidelines when preparing and serving food products.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Responded to ad hoc cleaning duties at end of shift.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Set up tables in between patrons to reduce wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Informed customers of daily specials and signature menu items.
- Greeted guests and provided menus.
Lead Server
Casa Bonita
Lakewood, CO
02.2022 - 01.2024
- Organized weekly team building activities designed to foster collaboration among servers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Explained menu items, describing ingredients and cooking methods upon request.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Leveraged POS system to receive and take guest orders and process payment.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Provided exceptional service to high volume of daily customers.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Managed opening and closing duties to facilitate restaurant operations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Worked with management to coordinate special functions and events.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Fiber Optic Splicer
FOS
Odessa, FL
04.2018 - 11.2020
- Installed, tested and maintained fiber optic cables in both aerial and underground environments.
- Attended manufacturer trainings sessions in order to stay up-to-date on the latest technology advancements in the field.
- Programmed various types of network hardware such as switches, routers.
- Updated inventory logs and documentation related to installed cable runs.
- Performed splicing, bonding, grounding and terminations of cables.
- Managed multiple projects simultaneously while ensuring quality standards are met.
- Identified potential safety hazards associated with fiber optic installations.
- Identified areas where additional training is needed within the organization regarding fiber optics technology.
- Laid out cabling plans and ran through buildings to desired locations.
- Pulled lines to proper tension for safety and durability of installation work.
- Tested new equipment to verify compatibility with existing systems.
- Conducted optical loss measurements on each splice or connector to ensure performance requirements were met.
- Ensured that all work complies with local building codes as well as industry standards.
- Inspected all materials prior to installation for any damage or defects.
- Installed, set up and repaired devices and system components.
- Ensured that all safety protocols were followed during the installation process.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Constructed cases to surround and protect splices.
- Performed troubleshooting and repair of fiber optic networks including OTDR testing.
- Maintained records of splice closures, termination boxes, patch panels.
- Terminated and spliced single-mode and multi-mode fibers using fusion splicing techniques.
- Reviewed line drawings to locate and splice buried fiber optic cables.
- Conducted tests on fiber optic cables and corrected faults.
- Used tools, equipment, and instruments safely to avoid mishaps.
Education
GED -
Iver C. Ranum High School
Denver, CO08-2005
Skills
- Commercial driving
- Load monitoring
- Passenger transportation
- Daily logging
- Delivery pickup
- GPS and route planning
- Driving in adverse conditions
- Business management
- Patience and tact
- Vehicle inspections
- Verbal and written communication
- Strategic planning
- Team building
- Schedule preparation
- Safety procedures
- Documentation and reporting
- Cross-functional teamwork
- Goal setting
- Policy implementation
- Staff development
- Coaching and mentoring
- Task delegation
- Decision-making
- Complaint resolution
- Multi-task management
- De-escalation techniques
- Money handling
- Stress management
- Hospitality and accommodation
- Paperwork processing
- Multitasking and organization
- Quality control
- Adaptability and flexibility
- Complaint handling
Certification
- TIPS Certified
- Serv Safe Certified
- QMAP
- CPR Certified
- Basic Shift Management Certified
- Advanced Shift Management Certified
Timeline
Server
Bally's
05.2024 - 12.2024
Lead Server
Casa Bonita
02.2022 - 01.2024
Driver
DoorDash
06.2020 - Current
Fiber Optic Splicer
FOS
04.2018 - 11.2020
GED -
Iver C. Ranum High School
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