Sarah C. Richter

Under limited supervision, the Manager of Ambulatory Services is responsible for overseeing the day to day clinic operations in a designated area within MUSC Health Ambulatory clinics. The Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory clinic management are effectively addressed. The Manager works collaboratively with physicians, nurses, and staff to ensure timely patient access to care, operational efficiency, practice optimization, fiscal integrity, and to foster the delivery of a quality patient care experience.

• Responsible for 45+ direct reports, managing schedules, performance reviews and daily tasks for eight ambulatory (primary care and multi-specialty clinics.
• Manages budgets and controlled costs, achieving financial targets without compromising patient care quality.
• Supervises, directs and motivates high-quality performance from nursing staff.
• Fosters open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
• Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
• Ensures regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
• Serves as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
• Improve patient satisfaction and teammate engagement scores by fostering a team-oriented environment among nursing staff.
• Monitors clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
• Promotes professional development opportunities to encourage nurses to pursue continuous training.

The Clinical Manager directs operations of the clinical area, clinical outcomes, customer satisfaction, marketing, customer experience and fiduciary responsibilities, of one or more units. Is accountable for delivery of high quality services, optimal operational function of the clinical area, and the maintenance and adherence of clinical staff to all regulatory requirements. responsible for facilitating the planning, organization, implementation and control of the resources needed for optimal performance of the department in coordination with physicians, other clinicians and support staff. The manager is responsible for program and policy development; human resource management to include recruitment, retention and staff management/supervision; and promoting an optimal working environment. Ensure high quality care and for the administrative management of the department on a 24-hour basis.

• Mentored new nursing staff, fostering professional growth and development through comprehensive training programs.
• Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
• Directed day-to-day nursing and operational functions for 18-bed nursing in-patient neurosurgical/neurosurgery unit, ensuring exceptional delivery of care when developing well-rounded nursing teams.
• Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members.
• Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
• Managed budgets and resources, consistently meeting financial goals while maintaining high-quality patient care standards.
• Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
• Implemented quality improvement initiatives to identify areas for potential enhancements in patient care delivery methods.
• Sought opportunities to improve patient care, outcomes and nursing staff performance.
• Collaborated with interdisciplinary teams to develop integrated care plans, ensuring seamless delivery of services to patients.
• Increased employee retention rates by creating a supportive work environment that valued teamwork and open communication.
• Ensured compliance with regulatory requirements by maintaining accurate documentation and adhering to established policies and procedures.

Responsible for planning, implementing, and coordinating services and activities associated with Roper St. Francis Healthcare. Responsible for establishing and monitoring clinical performance criteria, responsible for assuring compliance with Stroke Center regulatory requirements, establishes effective treatment plans for selected patients, utilization of discharge planning techniques to enhance movement of patients to appropriate levels of care, and responsible for staff education and direction

• Developed, implemented, and monitored evidence-based standards of care for ischemic and hemorrhagic stroke patients
• Provided leadership and vision for the Stroke Program in terms of operations, services and patient care, consistent with best practices and evidence based care
• Provided comprehensive education pertaining to stroke intervention, prevention and rehabilitation for in-patients and the community
• Established strong relationships with key stakeholders, ensuring support for program initiatives
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
• Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
• Ensured regulatory compliance by closely monitoring adherence to The Joint Commission standards and guidelines throughout the program lifecycle.
• Built teams to address project goals and objectives for multiple projects.
• Delivered high-quality results by setting performance metrics and monitoring progress against targets.

• Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
• Optimized resource utilization with careful allocation of equipment, supplies, and personnel based on patient acuity levels.
• Facilitated smooth transitions between shifts through clear communication of pertinent patient information during handoffs.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
• Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.