Sarah Catherine King
Mobile
Summary
Dynamic Customer Experience Manager with a proven track record at KREWE Eyewear, enhancing service quality through strategic process improvements and technical troubleshooting. Skilled in client communication and data analysis, driving efficiency and satisfaction. Proficient in Gorgias, NetSuite, and Shopify, consistently exceeding expectations and fostering strong relationships.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager
KREWE Eyewear
New Orleans
05.2023 - Current
- Ensure quality and consistency of customer experience operations across all channels and departments
- Conduct reviews to ensure CX Specialists adhere to SOPs and communication standards
- Utilize NetSuite and Shopify to troubleshoot issues and support complex service operations
- Provide reporting and insights to cross-functional teams to improve processes and efficiency
- Lead initiatives to scale customer support operations and implement processes that improve efficiency and service quality
Special Events Sales Associate
Southern Hospitality Catering
New Orleans
11.2018 - Current
- Collaborate with clients to plan and execute events, including menu selection, budgeting, rentals, and logistics
- Coordinate with local vendors to ensure seamless event execution
- Staff and oversee events while developing concepts aligned with client objectives
- Manage event budgets, venue selection, and payment and invoice processing
Customer Experience Specialist
KREWE Eyewear
New Orleans
04.2021 - 05.2023
- Deliver a hospitable and high-quality customer experience across email, text, phone, and other support channels
- Provide technical support for customer service operations using NetSuite, Shopify, Loop, Gorgias, Hotwax.
- Support internal teams by implementing customer experience best practices to ensure consistent service across all channels
Showroom Sales Associate
Perrier Party Rentals
New Orleans
08.2017 - 11.2018
- Assist clients in selecting rental items aligned with their event needs and vision
- Process payments, manage order details, and follow up to ensure accuracy and client satisfaction
- Maintain strong client relationships through consistent communication and support
- Support showroom operations by organizing and maintaining design displays
Customer & Vendor Support Specialist
Houzz
Nashville
02.2017 - 08.2017
- Work with both vendors and Houzz Account Managers to improve vendor performance and ensure exceptional buying experience
- Assist customer's in selecting home décor products for their needs and placing orders
- Contact and engage vendors on how to properly use the platform to solve problems and avoid potential issues
Special Events Intern
Cystic Fibrosis Foundation
Nashville
09.2016 - 12.2016
- Focus on media, public relations, and marketing efforts for chapter events
- Planning and logistics of events/development and production of event materials
- Seek and follow up on solicitation of in-kind donations and auction items
- Maintain record-keeping systems and databases/coordinate letters and mailings
Education
Bachelor of Applied Science - Hospitality Management
University of Mississippi
Oxford, MS05.2016
University of New Orleans
Innsbruck, Austria06.2014
Skills
- Customer relationship management
- Process improvement
- Technical troubleshooting
- Data analysis
- Quality assurance
- Client communication
- Proficiency in Gorgias
- Proficiency in Netsuite
- Proficiency in Shopify
- G suite
Timeline
Customer Experience Manager
KREWE Eyewear
05.2023 - Current
Customer Experience Specialist
KREWE Eyewear
04.2021 - 05.2023
Special Events Sales Associate
Southern Hospitality Catering
11.2018 - Current
Showroom Sales Associate
Perrier Party Rentals
08.2017 - 11.2018
Customer & Vendor Support Specialist
Houzz
02.2017 - 08.2017
Special Events Intern
Cystic Fibrosis Foundation
09.2016 - 12.2016
Bachelor of Applied Science - Hospitality Management
University of Mississippi
University of New Orleans