Sarah Comora Riggs
Administrative Assistant/Customer Service Specialist
Longmont,CO
Summary
Administrator with 15+ years of advanced experience in scheduling, training, and customer service. Adept at scheduling 30+ people teams, including holiday, construction, and executive schedules. Can execute exemplary customer service while performing general administrative/clerical office duties. Outgoing/Positive and detail-oriented with a focus on communication, organization, and customer service.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Scheduler/Administrative Assistant
Egress, Incorporated
Denver, CO
11.2018 - Current
- Performs routine and complex office duties
- Performs a wide variety of customer service, including answering questions, screening, providing information, explaining company policies and procedures, and resolving customer concerns, questions, and/or problems via email and phone
- Follows up on questions, concerns to ensure customer satisfaction and job completion
- Composes, types, and edits a variety of correspondence, schedules, spreadsheets, and other material from copy, rough draft, or other sources; reviews for content, accuracy, and completeness, makes additions or resolves discrepancies
- Responsible for scheduling multiple construction crews, daily, weekly, and months in advance
- Maintains multiple personnel schedules, for successful company operations, including materials, subcontractors, and equipment maintenance
- Schedules appointments for estimates, engineering, and building inspections through both telephone and electronic communication, to provide services from multiple building departments across the state
- Procures required building permits using online and email/phone communications from Building Departments across Colotado
- Departments across the Rocky Mountain Region
Team Trainer
Whole Foods
Boulder, CO
06.2010 - 11.2018
- Oversee all training aspects for new hires in three separate departments
- Including weekly, monthly, and three months evaluations
- Personally trained monthly with EverClean Representative
- Weekly transference of training to staff resulted in raising food safety grade from D to B rating
- Insure customer satisfaction daily, using exemplary interpersonal, phone email and fax communications
Front of House Supervisor
Rialto Cafe
Denver, CO
01.2008 - 01.2010
- Ran daily reservation schedule through multi-line telephone and online system
- Designed specialized seating templates for holidays and reconfigured daily seating templates to maximize customer service and increase business sales through faster customer turnover
- Satisfy and delight customers
- Bi-weekly inventories and additional ordering to meet demands of business
Supervisor
Panzano/Kimpton
07.2004 - 01.2008
- Created weekly, monthly and specialized holiday seating schedule templates through OpenTable Software, maximizing sales and customer service
- Instituted 'Green' recycling program, one of the first of its kind for a downtown
- Denver restaurant
- Lead employee Action committee, bringing customer concerns to employees to solve, find solutions and implement
- All Scheduling for front and back of house employees, including executive regional management
Education
Certification in in French Cuisine - Communication Studies
Cook Street School of Culianary Arts
01.2010 - 06.2010
High School Diploma - Theater Arts
Red Rock Community College
01.2001 - 01.2002
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Denver School of the Arts
01.1997 - 01.2001
Skills
Administrative Experience (9 years)undefined
References
Loralee Dischner 303.919.1215dischners@gmail.com
Rachael Walker 719-429-4628rachael@lifesabuch.com
Timeline
Scheduler/Administrative Assistant
Egress, Incorporated
11.2018 - Current
Team Trainer
Whole Foods
06.2010 - 11.2018
Certification in in French Cuisine - Communication Studies
Cook Street School of Culianary Arts
01.2010 - 06.2010
Front of House Supervisor
Rialto Cafe
01.2008 - 01.2010
Supervisor
Panzano/Kimpton
07.2004 - 01.2008
High School Diploma - Theater Arts
Red Rock Community College
01.2001 - 01.2002
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Denver School of the Arts
01.1997 - 01.2001
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