SARAH E. FIELDS
Fleming Island,FL
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
16
16
years of professional experience
Work History
Program Support Assistant GS 6
Department Of Veterans Affairs
02.2023 - Current
- Communicate clearly with program staff and participants through written and digital correspondence.
- Provide general program information and assistance.
- Manage information flow on behalf of program supervisors using digital organizational systems.
- Order and distribute office supplies while adhering to fixed office budget.
- Perform wide-ranging administrative, financial and service-related functions.
- Manage data and correspondence to secure information across complex landscapes of organizational departments.
- Remain solutions-oriented in face of complex problems to assist management and overall business direction.
- Develop and implement strategies to streamline office operations.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Volunteer to help with special projects of varying degrees of complexity.
- Assisted in successful Yellow Belt Project that resulted in 30% decrease in No Shows for the GI procedures clinic.
- Follow detailed directions from management to complete daily paperwork and computer data entry.
- Perform clerical organization, answered phones and file documentation for program manager.
- Proofread and edit documents for accuracy and grammar.
- Manage payroll processing and benefits to compensate employees for service rendered.
- Facilitate onboarding sessions and on-the-job training for new hires
- Use technologically relevant digital timekeeping systems to manage payroll.
- Enhance team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Foster positive work environment through comprehensive employee relations program.
- Coordinate technical training and personal development classes for staff members.
- Liaised between multiple business divisions to improve communications.
- Conduct initial review for security packages and initiate fingerprints and background investigations.
- Sponsor for Personal Identity Verification cards; Substantiate the need and request issuance of PIV card to the Applicant (current or prospective employee, Resident/Fellow or contractor)
- Assist Human Resources with Swearing in Oath Ceremony for new providers
HEALTH TECHNICIAN GS 5
Department Of Veterans Affairs
11.2018 - 02.2023
- Performed Phlebotomy
- Performed all clerical duties related to the receipt and processing of orders for laboratory tests
- Ability to properly label and handle specimens according to SOP
- Proficient in the use of VA software and programs such as CPRS, VISTA, or other patient records systems
- Ability to communicate professionally and effectively with providers, patients and family members
- Ensure all lab supplies are used within the expiration dates and all materials that are expired are disposed of properly
- Proper disposal of biohazardous material
- Prepared and shipped specimens to the Gainesville VA Hospital for testing
- Maintained accurate patient charts and medical records.
- Utilized medical software to document and track patient progress.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Monitored patients for reactions and verified sample quality.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Monitored supply levels and placed orders for laboratory supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Patient Service Specialist
Quest Diagnostics
02.2015 - 11.2018
- Performed phlebotomy
- Communicated with physician offices for order specificity
- Managed and prepared specimen processing for pickup
- Processed payments and credit card transactions
- Patient demographic and insurance verifications
- Recognized for receiving multiple Exceptional Service Comment Cards
- Maintained safe and clean facilities
- Verified patient's insurance eligibility and benefits coverage.
- Respected patients by recognizing rights and maintaining confidentiality.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected patient co-pay and issued receipt to confirm payment.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collected time of service payments and issued receipts.
- Oversaw monthly inventory orders to guarantee properly stocked office.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Phlebotomist
Aerotek
10.2014 - 02.2015
- Performed phlebotomy
- Ability to communicate professionally and effectively with patients, providers and family members
- Maintained safe and clean facilities
- Communicated with physician offices for order specificity
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Monitored patients for reactions and verified sample quality.
- Organized daily work based on collection priority.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified proper storage and transportation of specimens to laboratories.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Patient Service Technician
Labcorp
08.2012 - 10.2014
- Performed phlebotomy
- Communicated with physician offices for order specificity
- Managed and prepared specimens for pickup
- Processed payments and credit card transactions
- Patient demographics and insurance verifications
- Provided exceptional customer service
- Recognized for receiving multiple Exceptional Service Comment Cards
- Data entry, 10-key
- Handled specimens according to SOP
- Maintained safe and clean facilities
- Verified patient's insurance eligibility and benefits coverage.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists.
- Provided guidance and support to laboratory personnel.
- Developed and implemented strategies to improve phlebotomy processes.
- Monitored supply levels and placed orders for laboratory supplies.
- Collected patient co-pay and issued receipt to confirm payment
- Respected patients by recognizing rights and maintaining confidentiality
Direct Support Professional
The Arc Of Jacksonville
01.2008 - 06.2011
- Supervised up to 20 adults with developmental disabilities at an adult day training facility
- Maintained safe and clean facilities
- Trained clients for production of contract requirements
- Responsible for quality control of contract specs
- Palletized and labeled the orders for shipment
- Maintained daily work logs for each client
- Performed client payroll
- Performed monthly and annual client summaries in adherence to Federal regulations
- Certified to dispense medication to patients
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Led patient or group recreational activities for enhanced patient outcomes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Scheduled daily and weekly care hours for client caseload.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Transported clients to and from medical appointments with safety and efficiency.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
- Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
- Liaised with outside organizations and financial management analysts to negotiate contract details.
Skills
- Proficient in VA programs including CPRS and VISTA
- Exceptional Customer Service
- Professional and courteous
- Implement and promote "I CARE" (integrity, commitment, advocacy, Respect and excellence) core values
- Great team player
- Highly Motivated
- Electronic Communication Management
- Records Management
- Office Administration
- Oral and Writing Communication
- Status Updates
- Team Support
- Timekeeping and Reporting
- Departmental Support
- Office Supplies and Inventory
- Administrative Management
Additional Information
- MEDICAL ASSISTANT, SANFORD-BROWN INSTITUTE , President's Distinguished Honor Award, Deans Honor Award and Perfect Attendance Award. Maintained 3.5 GPA
Timeline
Program Support Assistant GS 6
Department Of Veterans Affairs
02.2023 - Current
HEALTH TECHNICIAN GS 5
Department Of Veterans Affairs
11.2018 - 02.2023
Patient Service Specialist
Quest Diagnostics
02.2015 - 11.2018
Phlebotomist
Aerotek
10.2014 - 02.2015
Patient Service Technician
Labcorp
08.2012 - 10.2014
Direct Support Professional
The Arc Of Jacksonville
01.2008 - 06.2011
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