Sarah Hupman
San Jose,CA
Summary
Seasoned, driven, and passionate esthetician, account executive, business manager, and trainer with over 23 years of beauty experience, and strong sales, employing exceptional customer service skills and the ability to achieve goals and exceed customer and client expectations.
Overview
16
16
years of professional experience
Work History
Esthetician
The Spa Los Gatos
Los Gatos
10.2023 - Current
- Inspected client's skin to determine best courses of treatment.
- Assisted in the development of customized skin care regimens for clients.
- Educated clients on proper skin care techniques according to individual needs.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Set up patient rooms and sterilized equipment.
- Applied lotions, creams and tonics directly to client skin and advised on at-home use.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Educated clients on skin conditions, treatments and products to grow sales.
- Assisted in marketing efforts by providing input on promotional materials and events.
Owner/Esthetician
Holistic Beauty and Wellness
San Jose
07.2017 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Analyzed industry trends to develop competitive strategies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
National Skincare Expert
Christian Dior
San Jose
05.2016 - 06.2017
- Conducted masterclasses and training sessions for employees, improving their product knowledge and sales techniques.
- Organized and led facial events and sales initiatives across the west coast, driving increased brand awareness and customer loyalty.
- Coordinated travel arrangements and managed expenses for national skincare events.
Product Specialist
Neiman Marcus, Laprarie
Palo Alto
01.2014 - 05.2015
- Build and maintain customer relationships through regular follow-up to generate revenue.
- Partner with sales associates to identify and grow potential customers.
- Create and execute successful sales and facial events
- Increase sales by identifying customer needs
Account Executive
Jan Marini Skin Research
San Jose
01.2014 - 04.2015
- Open New Accounts through networking, cold calling, and prospecting
- Conduct ongoing business assessments and training with accounts.
- Position events, contests, and strategies, along with promotions, for greater impact.
- Establish and implement sell through strategies to ensure re-order for growth
Business Manager/Esthetician
Nordstrom, Amore Pacific
San Jose
01.2012 - 01.2014
- Opened new counter and developed and grew a loyal clientele base
- Ranked top 2 in Nation for sales for all Nordstrom accounts
- Plan and execute successful monthly sales events
- Create contests with beauty stylists and co-workers to drive sales
- Schedule, conduct, and close daily customer consultations and mini facials
- Communicate managers, vendor, and inventory needs to buyer
- Recruit, train, and motivate free lance support
Owner/Esthetician
Beauty and Brows by Sarah
Saratoga, Campbell, CA
01.2011 - 01.2012
- Provided professional skincare services including facials, chemical peels, eyelash extensions, brow and eyelash tinting, and waxing
- Designed marketing material, website, and service protocols
- Maintained accurate and confidential client records
- Scheduled and confirmed appointments
Business Manager/Esthetician/Freelance
Nordstrom, Anastasia Beverly Hills
Santa Clara
01.2009 - 01.2012
- Grew a new business line from the ground up.
- Ranked #1 in the region for both sales and service.
- Networked and marketed services to build a client base.
- Performed follow-up marketing calls to bring clients back to the store.
- Created and executed successful masterclass and store events.
Education
Associate of Arts - Liberal Arts
West Valley College
Saratoga, CA06-2001
Esthetician - Esthetician 600 Hours
San Jose City College
San Jose, CA06-2001
Skills
- Excellent communication skills
- Build and maintain client relationships
- Outgoing and Personable
- Customer and sales oriented
- Continued training and education
- Monthly marketing
Timeline
Esthetician
The Spa Los Gatos
10.2023 - Current
Owner/Esthetician
Holistic Beauty and Wellness
07.2017 - Current
National Skincare Expert
Christian Dior
05.2016 - 06.2017
Product Specialist
Neiman Marcus, Laprarie
01.2014 - 05.2015
Account Executive
Jan Marini Skin Research
01.2014 - 04.2015
Business Manager/Esthetician
Nordstrom, Amore Pacific
01.2012 - 01.2014
Owner/Esthetician
Beauty and Brows by Sarah
01.2011 - 01.2012
Business Manager/Esthetician/Freelance
Nordstrom, Anastasia Beverly Hills
01.2009 - 01.2012
Associate of Arts - Liberal Arts
West Valley College
Esthetician - Esthetician 600 Hours
San Jose City College
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