Sarah E. Johnson

* Performed Time Management Specialist duties for up to 3 concurrent clients, up to 200 active assignments for up to 75 contract workers, including international remote workers

* Coordinated with 4 other internal departments to help implement 2 new time-keeping sites and their processes: perform User Acceptance Testing tasks, identify key roadblocks, streamline where possible, and assist with resolving technical tickets

* Focused on operational excellence in the areas of process compliance and consultant experience to ensure internal and external success

* Worked hand-in-hand with my international counterparts regarding continued Time Team training, compliance, escalations, and best practices

* Managed and tracked time and expense deadlines and entries to ensure correct payment for up to 9 concurrent American and Canadian accounts with an active assignment count of up to 700 contract workers

* Acquired new skills necessary to take ownership on an accelerated timeline for a uniquely managed account consisting of up to 50 concurrent subclients, up to 75 contract workers, and up to 100 concurrently active assignments

* Coordinated with the appropriate departments to proactively minimize pay errors, thereby avoiding company-paid ACH and wire fees, averaging 5 ACH requests annually for my active contract workers

* Communicated interdepartmentally to: cut down on and resolve unbilled revenue, identify best practices for streamlining areas of concern, and remain current on compliance laws

* Tracked applicable paid time off, sick time, bonuses, stipends, and holiday pay owed to my contract workers

* Generated a weekly report for departmental distribution to our account operations teams, showing all active assignments in our system past their target end date. Unresolved active assignments past their target end date can result in pay errors and unbilled revenue

* Assigned and followed up on technical support tickets concerning: pay, home addresses, tax forms, access to our paystub site, questions surrounding benefits, and potential contract workers who wished to opt out of further communications from Innova

* Provided management and directional support for up to 10 concurrent American and Canadian accounts, up to 300 active contract payroll workers

* Concurrently: completed account-specific on-boarding tasks, time and expense processing, and all clint- and contract worker-facing duties

* On-boarded up to 40 workers per month. A particular 40-count on-boarding month included the implementation of 2 new accounts

* Saved Innova an annual fee of at least $1,000 by attending training for DuPont’s Safety Training site administrators

* Worked with and oversaw daily operational tasks of my support team, including: record retention, worker assignment extensions and end dates, account specific requirements, and American and Canadian employment law adherence

* Conducted regular audits to ensure program and worker compliance. Presented audit results to clients and internal stakeholders

* Directed, trained, and mentored both onshore and offshore account support teams

* Proactively identified program issues and worked collaboratively to resolve situations to ensure stakeholder satisfaction

* Self-directed party planning, execution, and ordering

* Coordinated finances and logistics for commission-based sales

* Worked cooperatively with fellow independent consultants for continued learning

* Maintained accountability for personal business success and growth

* Wrote instructions to allow for continuance of duties after my departure, staying for this time period to assist the company with the transition

* Executed financial responsibilities: payroll, accounts payable, and accounts receivable

* Coordinated closure of physical office in preparation for transitioning to remote offices, saving the struggling company thousands of dollars

* Managed communications with clientele and manufacturers

* Coordinated details of ongoing educational events and open houses

* Assumed responsibility for daily tasks of an operational and financial nature, including: consolidated reports for both manufacturers and internal use, created a budget, maintained and distributed accurate pricing, payroll, accounts payable, and accounts receivable

* Used Microsoft Office Suite and Quicken Quickbooks Pro