Sarah E. Licata
Wilson,NY
Summary
More than 20 years of experience in the Human Service field working with diverse populations Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
24
24
years of professional experience
Work History
Regional Services Coordinator
Recovery Center Center of Niagara
Newfane, NY
04.2023 - Current
- Organized and facilitated service meetings.
- Developed outreach materials promoting the availability of various types of regional services.
- Developed strategies to improve customer satisfaction with Recovery Center of Niagara services.
- Collaborated with other departments to coordinate and streamline service processes.
- Coordinated training and in-service programs for staff members responsible for working with our clients.
- Established relationships with external community support and resources, who provide aftercare, harm reduction, counseling specific to substance use, and mental health.
- Conferred with external providers by telephone or in person to provide information about Recovery Center of Niagara and our purpose.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided referrals, when appropriate, for additional services such as outpatient counseling or substance abuse treatment programs.
- Attended conferences related to topics such as substance abuse awareness, treatment and harm reduction.
Discharge Planner
Recovery Center of Niagara
Newfane, New York
11.2022 - 04.2023
- Conducted assessments to assess patient's level of functioning and identify appropriate resources upon discharge.
- Collaborated with other professionals to ensure successful transition from inpatient substance use treatment program to home, long-term placement, and/or other safe and suitable housing.
- Developed individualized discharge plans for patients based on their medical, psychosocial, and substance use needs.
- Identified any potential barriers or risks that may impede successful outcomes post-discharge.
- Provided education, support, and guidance to families of discharged patients.
- Facilitated referrals for follow up appointments with specialists or primary care providers post-discharge.
- Created a safe environment for discharged patients by providing information about safety precautions at home and in the community.
- Participated in multidisciplinary team meetings when determining appropriate levels of care prior to discharge.
CPS Supervisor
Niagara County Department of Social Services
Lockport, NY
10.2019 - 10.2022
- Directed and supervised a team of 8 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and review of caseloads.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Led weekly team and individual meetings to discuss progress, address issues, and plan future actions specific to open CPS cases.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Managed scheduling for staff, ensuring adequate coverage during holidays, individuals time off, and sick time.
CPS Caseworker
Niagara County Department of Social Services
Lockport, NY
05.2012 - 10.2019
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
- Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
- Developed individualized service plans based on client's strengths and identified needs.
- Attended professional trainings related to best practices in case management techniques.
Community Based Clinician
Hillside Children's Center
Lockport, NY
12.2000 - 05.2012
- Maintained accurate client records and documentation according to agency policy and procedures.
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
- Collaborated with multidisciplinary team members to coordinate care for clients.
- Participated in weekly case conferences with other clinicians to discuss progress of clients' treatment plans.
- Conducted home visits when necessary to assess living conditions of clients.
- Provided psycho-educational support to families by educating them about their loved one's diagnosis and treatment plan.
- Monitored client progress through regular follow-up meetings or phone calls.
- Attended professional development workshops and seminars related to clinical practice areas such as trauma informed care or evidence-based practices.
- Performed risk assessment evaluations for suicidal or homicidal ideation among clients.
- Coordinated referrals with external providers when needed for additional services.
- Engaged in ethical decision-making processes when determining best course of action for clients.
- Actively participated in supervision sessions with Program Director or Clinical Supervisor on a regular basis.
- Developed and implemented individualized treatment plans to meet the needs of clients.
- Provided crisis intervention services in a timely manner to ensure safety of clients.
Education
Continuing Education - Adult And Child Mental Health First Aid Trainer
Niagara County Department of Health
Niagara Falls09-2024
Train The Trainers- Narcan
Erie County Department of Health
Niagara Falls, NY01-2024
Forensic Interviewing Training -
SUNY Albany
PDP10.2020
Mental Health Disorders and Family -
11.2017
Responding To Sexually Exploited And Trafficked
Niagara County Department of Social Services
Niagara Falls, NY 11-2017
Substance Use and Family Dynamics -
11.2014
Bachelor of Arts - Community & Human Services
SUNY Empire State College
Saratoga Springs, NY05-2004
Skills
- Needs Assessment
- De-Escalation Techniques
- Teamwork skills
- Team Collaboration
- Interpersonal Skills
- Self Motivation
- Problem-solving skills
- Communication Skills
- Conflict Mediation
- Crisis Intervention
- Compassionate
- Goal Oriented
- Responsible, reliable, determined
- Documents effectively and in an organizational manner
References
References available upon request.
Timeline
Regional Services Coordinator
Recovery Center Center of Niagara
04.2023 - Current
Discharge Planner
Recovery Center of Niagara
11.2022 - 04.2023
CPS Supervisor
Niagara County Department of Social Services
10.2019 - 10.2022
CPS Caseworker
Niagara County Department of Social Services
05.2012 - 10.2019
Community Based Clinician
Hillside Children's Center
12.2000 - 05.2012
Continuing Education - Adult And Child Mental Health First Aid Trainer
Niagara County Department of Health
Train The Trainers- Narcan
Erie County Department of Health
Forensic Interviewing Training -
SUNY Albany
Mental Health Disorders and Family -
Responding To Sexually Exploited And Trafficked
Niagara County Department of Social Services
Substance Use and Family Dynamics -
Bachelor of Arts - Community & Human Services
SUNY Empire State College
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