Sarah Ellen Pelletier
Whites Creek,TN
Summary
Accomplished manager focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee relationships. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
8
8
years of professional experience
Work History
Manager on Duty / Waitress
Lou
01.2021 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
Waitress
Marsh House
04.2016 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Fine Arts
Belmont University
Nashville, TNAssociate of Arts - Photography
Nashville State Community College
Nashville, TN06.2016
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
Timeline
Manager on Duty / Waitress
Lou
01.2021 - Current
Waitress
Marsh House
04.2016 - 01.2021
Fine Arts
Belmont University
Associate of Arts - Photography
Nashville State Community College
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