Experienced food and beverage supervisor with a strong focus on maintaining efficient kitchen operations to consistently deliver high-quality, visually appealing dishes that meet the demands of both guests and the business. Well-versed in labor and inventory control, leveraging seven years of experience with the Walt Disney Company where I was recognized as Employee of the Month. Proficient in Microsoft Office, bringing an energetic and organized approach to leading kitchen teams. Currently pursuing a bachelor's degree in management, dedicated learner with a strong work ethic. Known for multitasking effectively and approaching tasks with discipline, excelling in communication, leadership, and time management. Committed to Advent Health, fluent in Haitian Creole.
Work History
Food and beverage coordinator
Walt Disney World/ Be Our Guest/ Cosmic Ray’s Starlight Café/ Restaurantosaurus
Oversee the preparation, presentation and service of food and beverage products to ensure highest quality all the time
Establish and maintain effective employee relations
Work closely with all functional teams to monitor, review, and improve actions to drive business results
Assign positions to employees and do the workload daily
Assist the manager on duty
Inspect the dining room serving stations for neatness and cleanliness
Resolve any customer issues as necessary
Prepare and make the food for guests with allergy request
Assist with the Cast Development System to ensure accurate scheduling of employees
Supervise more than 50 employees and ensure that they have a work position
Be in charge of cash activity and report to the General Teller
Be responsible for all aspects of developing and implementing the HACCP plan.
Line Cook
Walt Disney World/ Be Our Guest/ Cosmic Ray’s Starlight Café/ Restaurantosaurus
Cook food from 3+ stations to ensure safety for 10000+ Disney guests
Monitor and assess all food before it is served for presentation standards
Acquire knowledge of food processing and safety protocols
Adhere to precise instructions of Head Chef for clean and safe station
Developed exceptional teamwork and leadership skills through positivity
Ensure our guests receive service as what they have come to expect from Disney
Recognize cast members for delivering excellence in safety, courtesy, show and efficiency.
Greeter
Walt Disney World/ Be Our Guest/ Cosmic Ray’s Starlight Café/ Restaurantosaurus
Welcome and assist multi-generational guests from around world
Ensure guests receive a warm greeting when entering and exiting
Greet all guests courteously
Incorporating safe work practices in job performance Performs other duties as assigned by supervision and/or management
Maintain employee focus to inspire and develop a diverse, multi-lingual team.
Usher/ Seater
Lucien Jura Office and Organization
Informed programs and other relevant material to guests
Engaged and interacted with guests
Created an inclusive, friendly, and exciting environment for guests
Directing guests to their destinations
Contribute to daily operations resolving all guest situations
Recognize employees and hold them accountable for delivering excellence in safety, courtesy, show and efficiency
Exceed guest expectations that yield results and positive guest feedback.
Education
Hospitality and Tourism Management -
Valencia Community College
Bachelor’s degree in management -
University of Central Florida
Skills
Scheduling Staff
Sanitation Standards
Food presentation
Food Safety Compliance
Dates
02/2014, 06/2016
08/2017, 07/2022
07/2022, Present
Timeline
Food and beverage coordinator
Walt Disney World/ Be Our Guest/ Cosmic Ray’s Starlight Café/ Restaurantosaurus
Line Cook
Walt Disney World/ Be Our Guest/ Cosmic Ray’s Starlight Café/ Restaurantosaurus
Greeter
Walt Disney World/ Be Our Guest/ Cosmic Ray’s Starlight Café/ Restaurantosaurus
Sales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation ClubSales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation Club
Customer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney SpringsCustomer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney Springs