Sarah H Walsh
Arlington Heights,IL
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
25
25
years of professional experience
Work History
Executive Director
Chicago Chapter Of The Appraisal Institute
Chicago, IL
08.2019 - Current
- Exercised appropriate cost control to meet budget restrictions and maximize profitability. When I started the chapter was severely in the red by cutting costs of classes and supplies, we ended the following year in the black.
- Increased marketing presence with more emails to members and past students. Developed an Instagram account and increased postings on Facebook and LinkedIn.
- Worked with new vendors to establish new classroom locations.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Worked with AI National to improve support to members and students.
- Worked with the Illinois Coalition of Appraisal Professionals on annual virtual seminars. Organizing over 300 participants per seminar and the speakers.
Supervisor, Professional Resources
Appraisal Institute
Chicago, IL
08.2012 - 07.2019
- Worked with management team to implement proper division of responsibilities.
- Supervised professional resources/call center staff of 3.
- Developed training program for professional resources/call center staff.
- Re-organized Appraisal Institute Education Trust Scholarship process.
- Re-organized Appraisal Institute Education Trust and Relief Foundation state charitable registrations.
- Organized award nomination and process for Appraisal Institute Education Trust.
- Developed marketing materials for Appraisal Institute Education Trust and Appraisal Institute Relief Foundation.
- In 2018, the Appraisal Institute Relief Foundation and Appraisal Institute Education Trust merged to the Appraisal Institute Education and Relief Foundation. Developed new website and marketing materials.
- Co-developed fundraising campaign for hurricanes in Summer 2017 raising over $60,000.
- Assisted appraisers to apply for relief grants thru Appraisal Institute Relief Foundation. Over $79,000 was distributed after the 2017 hurricanes.
- Assisted appraiser via phone and email with questions regarding the Appraisal Institute via phone and email.
- Worked closely with major appraisal firms to update employees members information as part of group membership program.
- Assisted with affinity program contracts and administration.
- Worked on team planning Chapter Leadership Program.
- Presented at the Chapter Leadership Program.
Manager, Membership Services
American Society Of Home Inspectors
Des Plaines, IL
07.2007 - 07.2012
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Assisted members as needed with various questions and issues.
- Daily entry of membership renewals and membership updates.
- Re-evaluated dues process and simplified some processes.
- Coordinated major membership mailings for home inspectors and their vendors.
- Created and updated reports and statistical information for the Executive Director and Board.
- Created Excel spreadsheets for chapter usage.
- Assist Director, Membership Services and Chapter Relations with chapter development and resources.
- Liaison to members of other national organizations as a few hundred moved to the American Society of Home Inspectors.
Member Service Representative and Administrator
Association Management Center
Glenview, IL
04.2002 - 06.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Team member of Association Trends Bronze Award for Posters/Informational pieces for Metal Construction Association's Student Design Competition 2006.
- Project Leader of Metal Construction Association Student Design Competition 2006. Changed marketing plan to bring in the most entries in 5 years.
- Aided in the development of many marketing pieces for conferences, membership and educational activities.
- Assisted members as needed with various questions and issues.
- Planned and located trainings at hotel and corporate facilities.
- Supervised registration for weekly trainings and yearly conferences.
- Supplied faculty and participants with necessary materials for multi-level training programs.
- Implemented in team as an individual on membership and educational activities.
Administrative Assistant
Paper Industry Management Association
Mount Prospect, IL
08.2000 - 04.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Direct assistant to Manager, Meetings and Conferences and Director of Membership.
- Supervised registration for three different yearly conferences.
- Sold sponsorship of conferences and exhibit space to major chemical and software companies.
- Worked closely with many committees to plan conferences and marketing.
Blockbuster Video
Sr. Assistant Manager
Des Plaines, IL
Education
Bachelor of Arts - Communications And Public Relations
Fontbonne University
St. Louis, MO12.1996
Skills
- Leadership and People Development
- Board Oversight
- Integrity and Transparency
- Intuit QuickBooks
- Digital Marketing
- Client Needs Assessment
- Employee Work Scheduling
- Interdepartmental Functions Coordination
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Self-Motivated
- Flexible and Adaptable
- MS Office
Affiliations
- Association Forum
- American Society of Association Executives
- Dana Point Condo HOA Board Member
Timeline
Executive Director
Chicago Chapter Of The Appraisal Institute
08.2019 - Current
Supervisor, Professional Resources
Appraisal Institute
08.2012 - 07.2019
Manager, Membership Services
American Society Of Home Inspectors
07.2007 - 07.2012
Member Service Representative and Administrator
Association Management Center
04.2002 - 06.2007
Administrative Assistant
Paper Industry Management Association
08.2000 - 04.2002
Blockbuster Video
Sr. Assistant Manager
Bachelor of Arts - Communications And Public Relations
Fontbonne University
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