Sarah Haquani
Healthcare
Portland,OR
Overview
8
8
years of professional experience
Skills
- Data Management
- Departmental Inventory Audits
- Writing & Language Supervisor
- Test Prep Tutoring
- Formal Public Relations
- Public Speaking
- Formal Presentation
- Strong Interpersonal Communication
- Critical Thinking
- Domestic & International Business Network Management
- Employee Relations
- Organizational Development Coordination
- High Profile Project Management
Work History
Patient Access Resource Specialist
OHSU Doernbecher Children's Hospital
09.2023 - Current
- Customer service ensures high-quality service, including prompt communication, crisis management, and complaint processing.
- Authorizes and verifies patient, insurance, and financial details, obtaining authorizations accurately.
- Arranged care schedules appointments, obtains records, and provides reminders.
- Point of service operations such as greeting patients, and updates data and ensures HIPAA compliance at all times.
- Integrated care arranges clinical services, directs patients. Telecommunicate and triages calls accurately to appropriate medical staff.
- Shares expertise, fills in for roles. Maintains info, resolves issues. Manages surgical cases in Epic and ensures flow and update accordingly.
- Facilitates care arrangements as needed by surgical staff and correlating units.
Emergency Department Outpatient Clerk
University of New Mexico Hospitals
08.2022 - 08.2023
- Assist patients and families in high-volume settings, with all aspects of admission and discharge process; communicate and mitigate issues promptly.
- Provide information and assistance to internal and external clients and departments; provide and ensure quality service and customer satisfaction
- Verify data, make corrections, and ensure accuracy with compliance for maintaining HIPAA regulations and policies.
- Interview patients and families to obtain demographic, financial information, and signatures as required; schedule new and follow-up appointments/
- Triaged phone calls and messages, and medical orders for 30+ rotating physicians at Level 1 trauma hospital, scheduling appointments, and handling patient inquiries within short time frames for high patient workloads.
Scanning Clerk Administrator
La Montanita Cooperative
08.2018 - 08.2022
- Supervised scanning operations for eight departments.
- Coordinated point of sales software and ensuring accurate scanning of barcodes and price tags.
- Database maintenance includes updating product databases, utilizing scanning software, and conducting price verification through regular audits. High-yield project management regulation.
- Implemented pricing strategies and integrating with point of sales software.
- Auditing of inventory, identifies discrepancies, and addresses overstocks.
- Quality assurance and quick troubleshooting of quality control measures, resolving of errors, and provide training to clerks on scanning procedures and customer service.
- Reporting and analysis generates performance reports for process improvement.
- Compliance and regulations ensure adherence to industry standards and maintain accurate records.
Patient Transporter
The University of New Mexico Hospitals
05.2021 - 12.2021
- Transportation of patients throughout UNM Hospital in coordination with TeleTracking software.
- Ensures patient and equipment safety before, during, and after transport
- Strong interpersonal communication with departments and staff members, and high-volume patient transportation on daily basis.
Writing & Language Center Supervisor
Center For Teaching & Learning
01.2016 - 08.2018
- Provided leadership, guidance, and mentorship to team of writing tutors and language specialists.
- Oversaw hiring, facilitation of training, and evaluating team members to ensure excellence in service delivery.
- Program Development: Design, implement, and evaluate writing and language support programs, workshops, and resources tailored to needs of diverse student populations, including undergraduate and graduate students.
- Individualized Support: Offer individualized writing consultations and language coaching sessions to students seeking assistance with academic writing, language proficiency, grammar, syntax, and style.
- Curriculum Integration: Collaborate with faculty and academic departments to integrate writing and language support into curriculum, including developing writing assignments, assessment criteria, and grading rubrics.
- Outreach and Promotion: Promote awareness of CAPS services and resources through outreach initiatives, campus events, social media, and collaboration with student organizations, faculty, and administrative units.
- Assessment and Data Analysis: Collect and analyze data on student usage of writing and language support services, assess learning outcomes, and make data-driven recommendations for program improvement and enhancement.
- Professional Development: Stay informed about best practices in writing pedagogy, language instruction, and academic support services through professional development activities, conferences, and participation in relevant professional organizations.
- Collaboration and Partnerships: Collaborate with other academic support units, such as tutoring centers, writing centers, and language departments, to leverage resources and expertise and enhance overall quality of student support services.
Education
Associate of Applied Arts - Public Health & Safety
Albuquerque, NM01.2022
Bachelor of Arts - Political Science
The University of New Mexico
Albuquerque, NM05.2019
Interests
AWARDS, CRLA - College Reading &Learning Association - WritingTutor Level I, II, III Awarded in201850 Hours Volunteer Service -Presbyterian Hospital 2013
Timeline
Patient Access Resource Specialist
OHSU Doernbecher Children's Hospital
09.2023 - Current
Emergency Department Outpatient Clerk
University of New Mexico Hospitals
08.2022 - 08.2023
Patient Transporter
The University of New Mexico Hospitals
05.2021 - 12.2021
Scanning Clerk Administrator
La Montanita Cooperative
08.2018 - 08.2022
Writing & Language Center Supervisor
Center For Teaching & Learning
01.2016 - 08.2018
Associate of Applied Arts - Public Health & Safety
Bachelor of Arts - Political Science
The University of New Mexico
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