SARAH HAWKINS
Santa Rosa,CA
Summary
Detail-oriented, organized, and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Communicative and approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
11
11
years of professional experience
Work History
Owner
Spellbound Stationary, LLC
01.2023 - Current
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed day-to-day business operations.
- Prepared annual budgets with controls to prevent overages.
Administrative Assistant
Carlsen & Associates
05.2021 - Current
- Online site management and order processing.
- Social media management - posting on social channels ( FaceBook, Instagram), email campaign management through square square also able to work through mail chimp, marketing and brand focused.
- Vendor management and organizing receivables.
- Owning design and purchase of marketing merchandise such as stickers, functional business cards, postcards, and catalogs.
- Inventory quotes and coordination of large stock quantity orders, through purchase orders, relationship management with B2B and B2C, as well as in person sales and deliveries.
- Design, launch and implementation of travel delivery and sales operational strategy - leading to operationally efficient means of servicing customers through their delivery needs while also maximizing interactions for upsell of other products. Projected to increase to revenue by 30% within first half of 2023.
- Ensuring quality of products being shipped out before carefully packaging up shipment orders to send to customers for both domestic and international shipments
- Face to face customer service and email/phone customer service.
- Maintaining clean, organized, and attractive storefront and assisting customers in finding right products for their wine production needs.
- Executed record filing system to improve document organization and management.
- Performed research to collect and record industry data.
Director of Coaching, Secretary, Committee Head
Sonoma County Roller Derby-California Derby Galaxy
03.2020 - 05.2023
- Responsibilities include helping to organize events, focusing on setup and volunteer coordination
- Helping to run social media campaigns to promote events and increase engagement
- Designed and produced stickers and awards for events as well as marketing material used on social media outlets
- Organize and run practices and clinics
- Organized and supervised total sports and coaching program.
- Guided and assisted coaches in writing training exercises for league coaching sessions.
- Directed training, conditioning and performance of sports program and led and supervised coaches in efforts with assigned teams.
- Voted team Captain for tournaments and games by teammates for ability to stay calm and focused in chaotic situations and ability to lead by example for being professional and sportsman-like in high intensity situations.
- Supported execution of development program to retain and grow coaching staff.
Manager
CalSkate
04.2021 - 03.2022
- Keyholder position responsible for opening the facility, ensuring safe behaviors of customers, monitoring capacity levels, taking payments for admission, ensuring the security of money, and setting the alarm and locking doors upon closing
- Responsible for checking the safety of rental equipment, filing injury reports, and managing other employees to ensure they are doing their job efficiently and properly
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server, Cashier
MoE's Eagle's Nest Deli, LLC
06.2019 - 05.2021
- Keyholder position, responsible for opening the facility, preparing the food, assisting customers, purchasing inventory as needed, and ensuring money is counted and secure
- Maintains good customer relationships through excellent intrapersonal skills and works safely and efficiently during high volume hours
- Ensures a safe, sanitary environment
- Additional tasks include business data input and analysis, managing social media platforms, and organizing and implementing a new point of sale system.
Server and Cashier
Thai Canteen
10.2018 - 03.2020
- Responsible for up to 400 tickets per day, which included taking orders, prepping, garnishing, and expediting food, and bussing tables and washing dishes while maintaining a clean and safe environment for guests and staff
- Trained new employees on company protocol, routine, and safety measures
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked as part of a team to ensure consistency in a high-volume setting
- Maintained strong communication with staff and developed communication skills with Thai-speaking individuals by learning important phrases.
- Worked flexible schedule and extra shifts to meet business needs.
Server
Paradise Sushi
08.2017 - 09.2018
- Provided excellent customer service, managed multiple tables at once which often included large parties of several dozen people, requiring superior multi-tasking skills
- Responsible for preparing food, cleaning and restocking storage areas, and closing out own till at the end of shift
- Wrote and edited material for menus, created and edited content for social media and marketing platforms, and drafted letters for community outreach.
Mural Project Coordinator
Una Vida
03.2012 - 06.2018
- Developed and implemented project plans and budgets to ensure successful execution.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
Sales Associate
California Horse Supply
07.2014 - 03.2017
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Assisted customers in finding proper clothing and equipment for their needs
- Maintained personal knowledge base by consistently researching disciplines and local horse trainers to provide the best insight for customer success
- Established customer trust and provided advice based on quality of product
- Created content for social media platforms to maintain presence and promote the store
- Took inventory, including apparel, riding equipment, rider safety equipment, and horse safety and care equipment
- Responsibilities also included ordering products for the shop based on operational need and customer feedback.
Sales Associate
Letterhead Sign Supply
01.2015 - 01.2016
- Filled, packaged, and shipped orders to a customer base that spanned across the United States
- Aided in the production, packaging, and labeling of materials to be sold
- Maintained a clean, organized, and attractive storefront and assisted customers in finding the right products for their sign production needs
- Maintained in-house sign production shop by keeping the space clean and organized, prepared the shop for artistry classes by ensuring an organized and safe production environment for guests.
Education
Bachelor of Arts - English
UNIVERSITY OF CALIFORNIA
Davis, CA06.2020
Skills
- Proficient in:
- Procreate, Canva, Notion, Slack, LinkedIn, MailChimp, and Facebook (Meta) Business Suite
- Promotional Materials Development, Experience creating and editing documents such as outreach letters, social media promotions, menus, Google Forms, surveys and promotional fliers
- Operational procedures for optimal customer experience
- Illustration and Design
- Campaign Management
- Brand Promotion and Social Media Activities
- Microsoft Office, including Word, Excel, and Powerpoint
- Google Docs, Sheets, and Slides
Timeline
Owner
Spellbound Stationary, LLC
01.2023 - Current
Administrative Assistant
Carlsen & Associates
05.2021 - Current
Manager
CalSkate
04.2021 - 03.2022
Director of Coaching, Secretary, Committee Head
Sonoma County Roller Derby-California Derby Galaxy
03.2020 - 05.2023
Server, Cashier
MoE's Eagle's Nest Deli, LLC
06.2019 - 05.2021
Server and Cashier
Thai Canteen
10.2018 - 03.2020
Server
Paradise Sushi
08.2017 - 09.2018
Sales Associate
Letterhead Sign Supply
01.2015 - 01.2016
Sales Associate
California Horse Supply
07.2014 - 03.2017
Mural Project Coordinator
Una Vida
03.2012 - 06.2018
Bachelor of Arts - English
UNIVERSITY OF CALIFORNIA
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