SARAH HOOGENBOOM
Brooklyn,NY
Summary
Caring and enthusiastic exotic animal care professional with 5+ years of experience assisting veterinarians with procedures and tasks and managing various responsibilities in fast-paced settings. Offers well-developed skills in organization, time management and relationship-building. Calm in crises with skills to reassure owners and provide urgent care. Polished in administering injections and treatments, taking x-rays, monitoring anesthesia and recording and updating records. Compassionate and responsible professional with sound knowledge of exotic veterinary medical procedures and animal care techniques for a variety of birds, small mammals, reptiles, amphibians and fish.
Overview
10
10
years of professional experience
Work History
Veterinary Assistant/Tech
Long Island Bird and Exotics Veterinary Clinic
06.2019 - Current
- Ability to handle and restrain small and exotic mammals, reptiles, amphibians, and birds.
- Proficiency in IDEXX-NEO software for scheduling and note taking as well as submitting Antech and IDEXX samples to laboratory.
- Proven ability to perform phlebotomy and collection of various bodily fluids.
- Assisted veterinarian with surgical procedures by prepping surgical room, carefully opening sterile instruments and monitoring anesthesia.
- Ability to take and write in-depth, detailed histories on patients including presenting complaint, husbandry, diet, etc.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Conduct euthanasia when necessary according to veterinarian doses, clinic policies and protocols.
- Operated radiographic and ultrasound equipment.
- Assist with rehabilitation centers, such as Wild Bird Fund, to appropriately restrain/handle wildlife and provide medical treatment as directed by LIBEVC veterinarians.
Veterinary Receptionist/Assistant
West Hempstead Animal Hospital
12.2018 - 06.2019
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Canvasser
Citizens Campaign For The Environment
05.2018 - 01.2019
- Ability to effectively communicate CCE's mission and programs, as well as educate potential donors about key environmental concerns and the organization's efforts to address them.
- Capacity to engage with local residents and build connections within communities, emphasizing CCE's role in empowering citizens to participate in environmental campaigns and influence legislative agendas.
- Understanding of the legislative process and experience in conveying CCE's lobbying efforts to potential donors, demonstrating how their contributions can advance strong environmental policies.
- Proven track record in building relationships with potential donors, showcasing the impact of their support on CCE's achievements in preserving natural environments, promoting renewable energy, and protecting public health.
- Proficiency in delivering compelling and persuasive presentations to homeowners, emphasizing CCE's successes in areas such as water quality protection, open space preservation, and air and water resource improvement.
Front End Supervisor
Petco
02.2017 - 04.2018
- .
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Barista
Barnes & Noble Cafe
01.2016 - 03.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated coffee quality and consistency using precise measurements and Starbucks techniques for every order.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Heated up food as requested by customers, packaged food items and kept inventory count of all food items.
Education
High School Diploma -
Queens High School of Teaching
Glen Oaks, NY 06-2016
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
New York, NY06-2019
Bachelor of Science - Biology
Baruch College
New York, NY06-2026
Timeline
Veterinary Assistant/Tech
Long Island Bird and Exotics Veterinary Clinic
06.2019 - Current
Veterinary Receptionist/Assistant
West Hempstead Animal Hospital
12.2018 - 06.2019
Canvasser
Citizens Campaign For The Environment
05.2018 - 01.2019
Front End Supervisor
Petco
02.2017 - 04.2018
Barista
Barnes & Noble Cafe
01.2016 - 03.2017
High School Diploma -
Queens High School of Teaching
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
Bachelor of Science - Biology
Baruch College
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