SARAHI ALVARENGA
Portland
Summary
I bring a wealth of experience in fostering strong communication and quick thinking in fast paced environments. Whether working independently or collaborating with teams, I thrive under pressure and am always focused on achieving business goals. I pride myself on maintaining a positive attitude, even in challenging situations, and I'm committed to delivering results that make a lasting impact.
Overview
4
4
years of professional experience
Work History
Bank Teller
NW Community Credit Union
05.2024 - Current
- Assisted members with opening new accounts, ordering checks and setting up online banking services
- Resolved member disputes promptly in accordance with bank policies and procedures
- Cross sold bank products such as Certificate Deposits and Credit Cards to existing and new welcoming members
- Followed strict compliance guidelines when completing financial transactions for members
- Maintained updated knowledge through continuous education and advanced training
Financial Solutions Representative
FIRST TECH CREDIT UNION
09.2023 - 12.2023
- I provided comprehensive financial guidance and solutions to clients
- My responsibilities included assisting clients with account management, loan applications, and investment inquiries
- I also played a key role in identifying and addressing clients' financial needs, while ensuring compliance with regulatory requirements
- Additionally, I fostered strong customer relationships and contributed to the overall success of the credit union through exceptional service delivery
- Streamlined financial processes for increased efficiency and reduced errors through meticulous attention to detail.
Sales Specialist Representative
VERIZON
10.2021 - 09.2023
- I played a crucial role in preparing merchandise for the sales floor through pricing and tagging
- I maintained meticulous records pertaining to sales, returns, and inventory availability
- Through proactive management strategies and enhanced sales training, I contributed to the growth of sales and increased profits
- Additionally, I assisted customers in locating products and utilized store systems to check merchandise availability at other locations
- Leveraging my product knowledge, I recommended accessories and complementary purchases to drive revenue
- During peak periods, I volunteered for extra shifts to support staffing needs, especially during holidays and busy periods
Cashier
CHEVRON
12.2020 - 10.2021
- I ensured the cleanliness and organization of the work area through daily recovery tasks, optimizing productivity
- I also played a key role in training new team members in cash register operations, stock procedures, and customer service protocols
- With a focus on efficiency, I consistently met high standards in processing customer payments
- Additionally, I diligently verified customer identification for age-restricted purchases and adhered to company return policies when processing refunds, inspecting merchandise for wear or damage
Education
DIPLOMA -
JOHN F. KENNEDY HIGH SCHOOL
La Palma, Ca01.2020
Skills
- Exceptional communication skills
- Cross selling and upselling expertise
- Customer relationship development
- Conflict resolution and problem solving
- Cultural sensitivity and adaptability
- Sales and customer retention
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
NW Community Credit Union
05.2024 - Current
Financial Solutions Representative
FIRST TECH CREDIT UNION
09.2023 - 12.2023
Sales Specialist Representative
VERIZON
10.2021 - 09.2023
Cashier
CHEVRON
12.2020 - 10.2021
DIPLOMA -
JOHN F. KENNEDY HIGH SCHOOL
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